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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
They have you look at something on the floor and then we you pick it up the next day your missing pieces to your sectional. Then they scream no refund policy when they are clearly in the wrong
Business response:
We are sorry you had an issue. The store indicates they worked with you to reselect a unit that will fit in your space and it is being delivered from another store this week. Please continue to work with the store if there are additional questions.
They have horrible customer service. I ordered an upright freezer to be delivered and it wasn't delivered the day it was supposed to be and the other 2 days I set up for delivery. I never got my freezer! I tried calling the store 30+ times and no one answered! I will never ever order anything from this company again!
Business response:
We are sorry you had an issue with your delivery. Records indicate the order was refunded in full. If there are additional concerns, please contact **************** at ************.
I purchased a brand new refrigerator from ***** Outlet late 2019.I also purchased the ***** Agreement Protection plan.In June 2022, our fridge stopped working. June 23 a technician came out to trouble shoot and decided it needed new parts and ordered some and request rescheduling an appointment when the parts arrive.Early July the parts showed up. We got canceled on the same day of the appointment 4 times !!!!Every week we wait for the scheduled appointment and we find out that our appointment got canceled and we are require... read more
Business response:
We are sorry you have had an issue. American Freight contacted ************* on your behalf but your post does not have enough information for them to locate your account. Please call us at ************ so we can gather the information for them to assist.
I bought a washer dryer stackable from the ********* location and the washer doesnt work and they wont let me return it or refund me the $1600 I paid them.
Business response:
We are sorry there was an issue with the item. The store indicated they have been in contact with you and will be exchanging your item as soon as the one you requested is available. Please continue to follow up with the store directly if there are additional questions.
This is the second complaint that I am filling to the BBB on The American Freight Furniture Company. It's been over a year since I went into the American Freight Furniture Company to speak to an employee about furniture that I did not purchase. I originally wanted to buy other furniture there that was supposed to be taken from my checking account and funds were extracted. When I called the company and asked them why, I was told that I was late. I then asked why the funds had not been taken out and that there was money in my ... read more
Business response:
The purchase was made using financing which is not managed by American Freight. We did reach out to AFF on your behalf and your account is currently this open so is being reviewed by their management. They will make the required updates. If you have additional questions about the account, you can contact them directly at ************.
I've been giving this company chance after chance for furniture to just continue to fall apart and break within a day or a month. This is ridiculous, all they wanna do is have us file claims for them to approve the claim and have us pick out new furniture that also continues to fall apart and do the same. This is our third table and only took the furniture out February of this 2022. I refuse to keep filing claims and picking out furniture for it to continue to fall apart. They refuse to do anything else and I'm just done. Th... read more
Business response:
We are sorry you have had an issue. The store would like to assist. Per their message, please contact them at your earliest convenience to discuss further.
I ordered a Bosch stove in May of 2020. Shortly after receipt and installation, the display panel began malfunctioning. If you use the stove, the steam/heat seeps into the panel and causes functions to randomly start or error messages.Bosch wouldn't even look at the unit because it was sold through ***** Outlet (now American Freight). After hours of phone calls, American Freight would only tell me to call Bosch, insisting it was under warranty. We've been stuck with a unit that no one wants to fix and American Freight didn't... read more
I purchased a side-by-side fridge upon delivery I noticed a few holes that were hidden behind the bins in the store filled with spray foam. I went to the store and reported it immediately within two hours of delivery and was told if it doesnt hold temperature let them know. It shouldve been returned immediately. The following day I woke to refrigerator/freezer that never got cold. I contacted the company by email and they have yet to contact me back. After going back-and-forth with the store they did eventually pick up the r... read more
Business response:
We are sorry there was an issue with the item. Unfortunately it does sometimes happen that appliances fail. American Freight records indicate the purchase was fully refunded. If there are additional questions, please call **************** at ************.
****** ********************* was great he sold us a ********************************** king *********************** He was knowledgeable and answered every question. The pricing was good too. We will be back. ?????????? 5 stars. Go see him??
Business response:
Thanks so much for taking the time to share your feedback. We are glad you were able to find what you needed and will be sure to share your comments with the store team and ******!
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open tomorrow at 10:00 a.m.
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