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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Bought furniture 6 months ago done made two claims since bought new remind you furniture varly sat on. Over $1k wasted warranty does nothing for you but having their techs in your home. Couch spring shot thru floor. Padding is worn like we've owned for yrs.. Company just refuses to replace any thing nor fix issues. Very unsatisfied with this whole ordeal
Business response:
During the first year, products are covered under a manufacturer warranty. The store manager mentioned he spoke with you and provided the correct information to submit your claim. Once submitted, the claim will be reviewed and you will be contacted. Please let us know if you have additional questions.
Bought furniture 6 months ago done made two claims since bought new remind you furniture varly sat on. Over $1k wasted warranty does nothing for you but having their techs in your home. Couch spring shot thru floor. Padding is worn like we've owned for yrs.. Company just refuses to replace any thing nor fix issues. Very unsatisfied with this whole ordeal
Business response:
During the first year, products are covered under a manufacturer warranty. The store manager mentioned he spoke with you and provided the correct information to submit your claim. Once submitted, the claim will be reviewed and you will be contacted. Please let us know if you have additional questions.
Bought furniture 6 months ago done made two claims since bought new remind you furniture varly sat on. Over $1k wasted warranty does nothing for you but having their techs in your home. Couch spring shot thru floor. Padding is worn like we've owned for yrs.. Company just refuses to replace any thing nor fix issues. Very unsatisfied with this whole ordeal
Business response:
During the first year, products are covered under a manufacturer warranty. The store manager mentioned he spoke with you and provided the correct information to submit your claim. Once submitted, the claim will be reviewed and you will be contacted. Please let us know if you have additional questions.
Bought furniture 6 months ago done made two claims since bought new remind you furniture varly sat on. Over $1k wasted warranty does nothing for you but having their techs in your home. Couch spring shot thru floor. Padding is worn like we've owned for yrs.. Company just refuses to replace any thing nor fix issues. Very unsatisfied with this whole ordeal
Business response:
During the first year, products are covered under a manufacturer warranty. The store manager mentioned he spoke with you and provided the correct information to submit your claim. Once submitted, the claim will be reviewed and you will be contacted. Please let us know if you have additional questions.
I was lied to by Elise in sales. I had a big purchase and was not going to buy after learning they do not assemble furniture. To save her commission she lied and said they made an exception and would put it together. She also said I was their only delivery today. The delivery guys were not told, it wasn't in writing and JT, the general manager only cared about a survey rating. He was very uncaring and was pushing me to work with him on the rest of my furniture. I wish I would have researched the company before the purchase. ... read more
Business response:
We are sorry you did not have the best experience in our store. Assembly is typically not included with delivery but the store indicated they offered to assist you. Please contact them with any questions you might have.
Horrible that management knows nothing about the products they have or sell. No matter what the issue all sales are final even if it’s there fault. I had to put together my own furniture that I paid lots of money and insurance for. It’s cheap furniture and a rip off. This store is only concerned about getting paid and not interested in taking care of any problems the customer has with their products. $2,000 is a lot of money, having to put your own furniture together and not being able to get help when you constantly have pr... read more
Business response:
We are sorry you had an issue but are unable to locate a purchase with the information provided. Please contact customer service at 855-788-2891 if you wish to provide additional information for assistance.
Horrible that management knows nothing about the products they have or sell. No matter what the issue all sales are final even if it’s there fault. I had to put together my own furniture that I paid lots of money and insurance for. It’s cheap furniture and a rip off. This store is only concerned about getting paid and not interested in taking care of any problems the customer has with their products. $2,000 is a lot of money, having to put your own furniture together and not being able to get help when you constantly have pr... read more
Business response:
We are sorry you had an issue but are unable to locate a purchase with the information provided. Please contact customer service at 855-788-2891 if you wish to provide additional information for assistance.
I was lied to by Elise in sales. I had a big purchase and was not going to buy after learning they do not assemble furniture. To save her commission she lied and said they made an exception and would put it together. She also said I was their only delivery today. The delivery guys were not told, it wasn't in writing and JT, the general manager only cared about a survey rating. He was very uncaring and was pushing me to work with him on the rest of my furniture. I wish I would have researched the company before the purchase. ... read more
Business response:
We are sorry you did not have the best experience in our store. Assembly is typically not included with delivery but the store indicated they offered to assist you. Please contact them with any questions you might have.
Latonya at American Freight in Owensboro, KY was very helpful even though the store didn’t have what I was looking for, she went online and tried to find what I was looking for. She is definitely an asset to your company. Thank you, Latonya!
Business response:
Thank you very much for sharing your feedback and we will share with the store leadership as well. We look forward to helping you in the future!!
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is open now. It will close at 8:00 p.m.
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