American Freight Furniture and Mattress

Betty C 

on BBB

3 years ago

I have had nothing but stellar customer service from ******** and ****** at the ********************* American Freight location. No long wait for help and they go above and beyond to make sure you are happy with your purchases. I bought a refrigerator about a week ago and returned 3/19/2022 to buy a new washer and dryer with the extended warranty. These two ladies are an asset to your company. I wish other companies had as good customer service.Loyal customer ******************* 

Nyree P 

on BBB

3 years ago

I really want -0 stars! I purchased the pink dresser set from this company and drove an hour to pick it up AFTER receiving an email it was ready for pickup all to get there and the store was closed within business hours with stickers from fed ex on freight delivery missed dated days prior! I called cooperate whom then told me that location was INDEED suppose to be open! I explained to her what was in front of me and also there were 6 ppl wanting to go in. Long story short I requested a refund gas is too high to run back and ... read more

Sandra J. 

on BBB

3 years ago

Please don't buy any furniture from American Freight..one hole where I was suppose to set a peg to hold furniture up was huge..never receive this price the said I was suppose to..had to count my furniture ope to retrieve my cell phone..because the left big pockets open that anything slips right through and the only way is to cut the covering..complaint asked for my warranty info..got hung up on..leave them alone 

Dwyane J 

on BBB

3 years ago

Kingston ******************** One)On the 17th of January 22 I purchased a Kingston king size bed and bedroom set from American freight. The night stand was to be picked up from the mishawaka store (which I did) and the rest of the furniture including the bed, dresser, chest, mirror, and second night stand was scheduled to be delivered from another store. I was called the day of deliver (1-18-22) and told that one of the bed rails was broken and they would have to wait for a few weeks to receive new bed rails. I was told I wo... read more

Lisa L 

on BBB

3 years ago

I was going to purchase a dryer online and have it delivered. I went for the financing. Please watch it with this financing!!! I clicked on the dryer, clicked on financing and got approved. At the end you sign an online contract and that is where I stopped so the order was not processed. A retail installment contract has a down payment of $50. Before signing, they took this right out of my bank account!!! Order was never placed! I called the store and they told me to contact American First Finance. Even though they have all ... read more

Corey / Kendra W 

on BBB

3 years ago

I purchased a King size mattress in October 2021. In November 2021, I reported to ******* at store 248 that we have experienced dips in the mattress. I also provided pictures of the dips in the mattress. She advised us to give her some time and she would send the information to the warranty company. After a months time we did not hear from *******, so we contacted her and she again stated that she would follow up with the warranty company and will contact us. After another month we still did not hear from *******. In January... read more

Brent S. 

on BBB

3 years ago

Shady store with ignorant employees! I had a layaway I paid over half on over $700 dollars and I had a hard time during the pandemic and they cancelled my layaway and said I can not have my money back and hung on me. I bought alot of stuff over the years. Went down hill once they starting selling appliances, looks like it is a new owner of the business since then 

Jonell J 

on BBB

3 years ago

We walked in with a budget for a queen size bed, after meeting **** and having him show us all of the options we purchased a king size bed with all the trimmings still within our budget. Amazing sales person very honest and pleasant. ***** added to the atmosphere and helped us pick out some affordable fixings. We will definitely be furnishing our entire apartment with American Freight. Thank you! ***************** 

diana w 

on BBB

3 years ago

I was told an item was in stock online, I ordered and my card was charged, then I immediately got an email saying the item was somehow no longer in stock. I called customer support and ostensibly they refunded my money, but they said it could take 5 days for my money to come back to my account... so well see if it ever shows up. Im pretty sure I just got scammed out of $1400. Buyer beware