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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I purchased a mattress from American Freight and a new sofa and love seat set at a great price! The salesman, **** was very helpful and knowledgeable about the different selections. I'm definitely coming back this year to get my table for the living room and some lamps. Great selection, and wonderful service. I will be back!!!!
Business response:
Thank you for your feedback. We are happy to hear you found what you needed and will be sure to share your comments with **** and the management team!!
This place needs to be shut down immediately! I went in with a sofa in mind only to be misled. I was told that they didn't have what I wanted in stock, and that they were not allowed to sell off the floor. They inform you to come back and to keep coming back/call to see when items will be available. This is the second day that I had to come back, only to leave with a half of a sofa that is overpriced. I see why this place can't sell anything, it's a complete waste of time and money.
Business response:
There are still delays in receiving inventory as a result of manufacturer and supply chain disruptions so it is possible that an item is not immediately available. In this case, the store checked other stores in the area and found it was not available nearby either. You are invited to check back at your convenience for that specific item or explore other available items. The store would be happy to assist with that process.
My purchase and follow up of new furniture at your New Albany was the worst retail experience I have ever had and I am 71 years old! I doubt if you will even believe my story. Bought furniture in Oct and was told 4-6 week delay, which I figured meant 2-3 months and I understood that. 2 months went by, then 3 and I never heard from the store at all. Then 4 months, 5 months. I finally went to the store and they tell me they have my furniture in the back room. I need to come the next day to arrange delivery with my sales person... read more
Business response:
We are sorry there was an issue with your order. American Freight records indicate the purchase was refunded.
Ordered a couch online on 2/18/2022. Received an email confirmation stating someone would call within 24 hours to confirm delivery on 2/21/2022. Never received confirmation.Called the customer service department who was zero help and told me i had to call the store. Called the store about 20 times. Someone finally answered and gave me a sob story of how she's under staffed and over worked like it's my problem.I was put on hold for ***********************************************************************************************... read more
Business response:
We are sorry there was an issue with your purchase. Online inventory often moves very quickly. Our records indicate the sale was cancelled and a refund processed to the original tender used.
Unprofessional liars. Made a purchase of a refrigerator 4 attempts the 1st unable to connect because of copper connection, but there was an additional connector that they didn't check. 2nd attempt brought out the refrigerator and there was leaking water on the inside of the filter. So we couldn't connect the water. 3rd attempt, they bring me one that it so scratched up and dented that it was ridiculous. So, the people at the store told delivery guy to take the doors off the one that I had and put on the one that damaged by t... read more
Business response:
We are sorry you had an issue with your item. The store has processed an adjustment and a check has been sent to the address on file. Please call us at ************ if there are additional questions.
It took over three weeks for Dishwasher to ship. when it arrived, the delivery drivers backed into our tree, had me sign before offloading and then dropped it on our doorstep. the box was loose and poorly packed. upon unboxing significant damage was observed not shown in the original listing. Insulation, drain lines, and brackets were missing. they tried replacing the insulation with some from another model/brand which did not fit. they also included a generic drain line which did not fit. contacted customer service who info... read more
Business response:
We are sorry you had an issue with your purchase. American Freight records indicate the item was returned and refunded to the original tender used on 3/5/22.
***** was exceptional! He was taking care of 4 customers at once in various stages of making a purchase and moving product out the door! Hats off to you ***** for going above and beyond!!
Business response:
Thank you for your feedback! We are appreciate your comments about ***** and will be sure to share them with the store leadership!!
Our couch has been broke for over a year. We have had multiple people from the company come look at it. They finally said it needed to be replaced. Okay awesome we have warranty. We have now waited 12 weeks for a new couch after it was finally ordered by them. We have been dealing with this for over a year. I am so sick of this company. They are crooks. They will just take your money and wont hold up any of what they are suppose to do. How are they in business? How is this okay? Absolutely ridiculous. Id love to take legal a... read more
Business response:
We are sorry you had an issue with your purchase but have been unable to locate a purchase with the information provided. Please call us at ************ so we can assist further.
We purchased our furniture in May 25 of 2021 and we didnt receive it until August and three months down the road The pillow start ripping from the seems metal star sticking out back of the couch theres rats slowly starting on the couch The furniture is cheap made and dont like to quality want to trade the whole furniture set in Instead of doing this warranty thing that takes forever for them to even respond back to you
Business response:
We are sorry you had an issue with the item. The local store manager has been in contact and offered to exchange the item. Please return to the store at your convenience to complete the transaction.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is open now. It will close at 8:00 p.m.
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