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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Purchased a freezer on line 12/21/21. The invoice includes model #, Item# and serial #. I received an email stating I could pick up the freezer when the *********** ** store opened so I rented a trailer and drove 30 miles to get it. When I arrived and presented my receipt the sale clerk said they had not had that item in the store for weeks. He then tried to upsell me on a higher price freezer with I believe is illegal as h*** I asked him how I could have a receipt with all the freezer info on it and then he asked to to leav... read more
Business response:
We are sorry you had an issue with the product not being available. The store did attempt to sell you what they had on hand. Records indicate the order was processed with the $50 discount on 12/21 Order MLP8M2CF3 per ********* request.
My salesman at American Freight told me I was buying a used washer and dryer, I brought it home, and the washer didnt agitate. I called Maytag (as the store manager instructed me to do) and I told him it was used. I was then charged $120 for a service fee. I drove to the store to talk to the manager and told him what I had done and, he said never say it was used. I then said but that is what I was told. He said no it was not. I then asked why is the agitator motor broken (as the ************** man said) he then told me well,... read more
Business response:
We are sorry you had an issue with your purchase but are unable to locate the sale with the information provided. Please call us at ************ for further assistance.
They completely lost my trust. Dont use their financing ......they will rip you off! What you will pay in daily financing charges will surpass the value of what you are actually getting. I wanted to pay cash, but they said if I did that it would take 2 weeks for them to deliver the fridge, but if I used their financing they could delivery the fridge in the end of the week. He told me there would be zero interest in the first four months. I hate financing but agreed because the food in my house was in a cooler due to a broken... read more
Business response:
If the customer purchases using the financing option, the contract is with American First Finance, not American Freight, and all the terms and fees are shared with the customer via email during the approval process. The customer signs that contract before the sale is completed. American Freight accepts multiple tenders, including cash. Deliveries are scheduled based on availability. There was a cancellation which opened an earlier delivery spot for the order. We are sorry there was confusion about your options.
I purchased a fridge online and was set to be delivered the next day. I get a phone call saying they have refunded the delivery fee to my card and needs to be paid in cash, which sounded shady to me. Fridge gets here and in the process of trying to get upstairs completely scrapes up the handrail of my brand new house. Then we go around to the back entrance and the contractor takes that handrail completely off for easier access. I inspect the fridge before it goes in the house and is completely dented all over. I sent the fri... read more
Business response:
We are sorry you had an issue with your delivery. American Freight records indicate the transaction was cancelled. The store has also contacted the delivery company regarding the damage and filed a claim. They will follow up on next steps.
Bought washer/dryer combo from ****** **. New! Horrible noise first time we used washer. Called and told by **** to call repairman. Repairman came today and today from washer at time of delivery. We have had it 3 weeks and could not use it! **** suggested my disabled husband pull it out and check for the rod. She said her service people would charge me to come back out!!! We have a warranty and it was American Freights error! NEVER BUY FROM THEM!
Business response:
We are sorry you had an issue with your delivery. There is a shipping bolt that can cause noise if not removed. The store manager has left a message to gather more information so he can resolve for you. Please contact ***** at ************.
The website tells you one price and then when you go their to pick it up they **** the price up. Beware!
Business response:
We are sorry you had an issue with your sale. Web and store prices can be different due to the as-is nature of some items.
I would rate this store a zero if I could. I have recently made 2 very large purchases over the last 2 months. The first time the delivery driver was over 2 hours late, which was no fault of the store. The second purchase went pretty well, we were excited we would have things delivered very next day. Furniture delivered and one of the chairs were broken. Called the store to see if they could send the delivery driver back to pick it up and get a refund since the chair was defective. The store stated that the chair was a manuf... read more
Business response:
We are sorry you had an issue with your purchase and would like to assist but are unable to locate a transaction with the information provided. Please call **************** at ************ and one of our agents will be happy to assist further.
I bought a sectional, it didn't even last a year. We bought the insurance, but they would not cover it at all. It was very expensive junk.
Business response:
We are sorry you had a problem with the item. The Region Manager indicated you have been invited back to the store at your convenience to reselect.
Couch and loveseat both delivered and damaged . Both. I'm so upset. Waiting for a manager from American Freight ********** store to contact me. Photos sent by email. Furniture Delivered 1/29. I assumed that it is all brand new furniture. Am I wrong?
Business response:
We are sorry there was an issue. The store indicated they were in contact with you and have processed an adjustment per your conversation. Please contact them if additional assistance is needed.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open tomorrow at 11:00 a.m.
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