This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
If I could leave zero I would this place located in southwest Houston is the worse. The customer service is horrible. All of the items I ordered were in stock. They said delivery would be Saturday before 11 am. I called the store some random worker answers the without me giving my name he knew exactly what I ordered then claimed to be leaving the warehouse in 30 mins. 12,1,2,3 came and went and when I called again I was left on hold. I had to call from a different phone this location is ridiculous. The manager claimed she ha... read more
Business response:
We are sorry you had an issue with your purchase but are unable to locate the order with the information provided. Please contact Customer Service at ************ for further assistance.
Purchased 3 piece living room set with recliner sofa about 15 months ago and the back broke on one of the recliners, after filing a warranty claim we were told this was not covered after being assured this would be covered under warranty
Business response:
It appears there was some confusion about the claim. The store indicated they spoke with you and advised where to file with your coverage provider. The provider will review and respond.
If could give this company zero stars, I would. I visited the Rock hill, SC today and had a horrible experience. The assistant manager, Joanne, boisterous and rude. I have been so blatantly disrespected when attempting to make a purchase in my lifetime. I visited the store to purchase a recliner for a family member who was just diagnosed with breast cancer asked to utilize after their surgery initially upon arriving at the store Joanne was rude and I’m asking about a certain chair. I was told they had a chair that price. Whe... read more
Business response:
Thank you for taking the time to complete this review. American Freight strives for 100% customer satisfaction, and we are sorry you did not have a positive experience. Your feedback will be shared with the leadership team.
ZERO STARS! Purchased a sectional from the **** ********** *** ********* ** *****location on 2/26/2023. Had to wait until 3/4/2023 to receive the delivery of the furniture. Upon receiving the delivery, I removed the plastic. Immediately I noticed glaring issues with furniture. There were holes, tears and missing pieces of the furniture. After seeing this I contacted the store. Asked for a manager. The associate who answered the phone said "the manager is with a customer right now and will call you back" I waited for an hour ... read more
Business response:
American Freight records indicate the merchandise was picked up and refunded. Stores have very full truck schedules but the pickup was completed on 3/9/23. Refunds are processed against the tender used on the purchase. The original request to exchange the item for one double the price was declined as this is not within store policy.
I was a first time buyer and ordered a brand new side-by-side refrigerator from the Clearwater location #**** at the beginning of January 2023 and after a two month wait it was ready for delivery. They didn’t call me so I called them and it had arrived. They must only deal with dented and damaged appliances, but I thought I was waiting 2 months and getting a new undamaged item. I pre-paid the full amount for the merchandise when I ordered but the delivery charge is a separate transaction as they use a third-party trucking co... read more
Business response:
We are sorry to hear your experience was not satisfactory. Records indicate the merchandise has been returned and a refund processed to the original tender used on the sale. Please contact Customer Service at 855-788-2891 if there are additional questions.
Carlton M****** was outstanding his customer service was excellent very patient and professional and very with meeting the needs of a customer. I highly recommend this guy. You want regret it.
Business response:
We are glad you had a great experience and appreciate you taking the time to share! We will make sure to let Carlton and his management team know!
In the past we purchased most appliances and mattresses from Sears outlet now American Freight without issues. I'm wondering if quality and service changed since it's no longer Sears. In April 2022 we bought a Samsung dishwasher which lasted 9 months and was determined a total loss by a repair service. We didn't complain and went back to American Freight to purchase another dishwasher, this time a Frigidaire which stopped working after 3 weeks. I called the local store and was advised only a courtesy exchange could be done. ... read more
Business response:
Defective items are typically covered by manufacturer warranty. You can file a claim with the manufacturer and they will evaluate the item to determine next steps.
I bought a bedframe from American freight st.paul mn location..They refused to give me the bedframe they told me I was lying about purchasing it there or even coming to the store I went in store with receipts had the police called on me and was assaulted by police only to find out AMERICAN FREIGHT MADE I MISTAKE I DID PURCHASE THERE AMD HAD BEEN THERE ON 3 DIFFERENT OCCASIONS TO PICK BEDFRAME UP..I GOT NO APOLOGY SND WHEN I CALLED COPORATE NO APOLOGY MIKE G*** IS SUPPOSEDLY THE BOSS his personal number ***** **** ***** **** ... read more
Business response:
Thank you for taking the time to complete this review. American Freight strives for 100% customer satisfaction, and we apologize that we missed our mark. Best of luck to you in the future.
They delivered broken up furniture in boxes and left.couch was missing the chaise lounge section.goofy delivery guys states"not my problem".this was at my daughter's apartment so I had to call and fight for them to come pickup thier crappy busted up furniture.not to mention the boxes they left behind.left a mess for my daughter to clean up.pure shysters....so geno runs the show there at particular location.total idiot.i finally got my money credited back to my account after calling the corporate office and threatening legal ... read more
Business response:
American Freight store management confirmed the merchandise was returned and refunded in February. If there are additional questions, please contact the store and they will be happy to assist.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open at 11:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com