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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I bought a sofa and recliner. The sofa was broken and I had to fight to get them to pick it up and return it .then had to fight to get my refund for the furniture warranty back which I only got part of it back Sent to the finance company. They stole 53 dollars of it I contacted them with no response. . Will Never buy furniture from them again
Business response:
We are sorry you had an issue with your purchase. Our policy is to issue refunds to the original method of payment used on the purchase. Records indicate the purchase was fully refunded as of 3/28/23 including the $53 deposit on the financing agreement. If you have additional questions, please contact Customer Service at ************and we will be happy to assist you.
RIPOFF! Bought a 24" Whirlpool dishwasher that was used maybe 2 - 3 x week and lasted less than three years. Bought a replacement from them. Rec'd email confirmation, drove all the way there to pick it up and was told sorry - even though our site displayed SIX in stock we have none but how about you shop and pick out something else higher priced? RIP OFF.
Business response:
We are sorry there was confusion with your order. The unit was not at that location. It is important to select a zip code when searching the site to ensure the results are all available in your home store.
Terrible customer service. I ordered a dishwasher online and manager called hours later after I already left to go pick up and said he had forgotten to take it out of inventory and it was broken. He said he credited my account already. He hadn't he debited my bank account so I had 2 charges from them with no dishwasher. I made 3 calls and he wouldn't talk to me again. I finally had to call my bank to get them to refund it. I will never do business with them again. They had my money tied up for weeks without a product.
Business response:
American Freight records indicate the refund was processed when the order was cancelled on 3/18/23. The refund was submitted against the card used for the sale. If there are any additional concerns, please call Customer Care at 855-788-2891 for further assistance.
This is my first time purchasing from American freight, and the lady that helped me with my Friday at one beyond, super friendly people very clean place.
Business response:
Thank you for taking the time to share your comments. We are pleased to know the staff took good care of you and will make sure to share your comments with the leadership team!
Connor (manager) at American Freight in Batesville went above and beyond helping with a recent problem I had with my purchase at American Freight. For that I will continue shopping at American Freight. Thanks Connor, you're the Man??
Business response:
Thanks for taking the time to share your experience. We are glad Connor was able to assist with your issue and will be sure to share your comments with him and his management staff.
Horrible place to shop. Store#** located Warren Mi. Waited for month to receive the product and when delivered product was damaged and broken bedroom set. Please stay away take your money somewhere else not worth the headache.
Business response:
We are sorry there was a delay receiving your order. Our records indicate that the damaged footboard was exchanged the next day. If there are additional concerns, please do not hesitate to contact us at 855-788-2891.
“We’ll get you taken care of” I’ll try to make a long story short. I’ve had numerous issues with the mattress, box spring and railing that I purchased. The manager forgetting to add an item to the order leaving it outside of the warranty. Me having to personally retrieve an ottoman, (of course it was broken) so there was no recourse, and multiple broken box springs. However this last go round I used the warranty, per the store manager’s recommendation. Warranty claim (C154712) approved. I called before going to the store, an... read more
Business response:
We are sorry you are having an issue with your purchase and would like to assist but are unable to locate a sale under the name provided. Please call Customer Service at 855-788-2891 so we can assist further.
I bought a couch in February it's almost April and I still haven't received it so I called them to see when I would get it the lady on the phone goes I don't even know why they sold you this couch we're still waiting on them since last year. I said so you can't tell me that you're going to know when the couch comes in and she said no so I'm stuck here out over $1,000 on a couch that I may or may not get. They didn't even offer to give me a desk on a different one or anything.
Business response:
We are sorry there was a delay receiving your order from the manufacturer. The store indicated they have received your order and notified you to pick it up at your convenience. Please contact the store directly if you have any questions.
Carlton got me right he was very patient I recommend him he dope salesman!!!
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open at 11:00 a.m.
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