American Freight Furniture and Mattress

Drew J 

on BBB

2 years ago

I purchased a king size bed frame from your store. Unfortunately, upon assembling the frame, I discovered that it does not accurately accommodate my king size mattress. The mattress is significantly larger than the frame, causing a considerable inconvenience. Essentially, the box was labeled “king” but the actual product was a queen frame. This company is false advertising. 

Brock C 

on BBB

2 years ago

Would not recommend this place bought bedroom set. the store broke the dresser and try to get me to drive 2 hrs to pick one up, so i tell them to remove it from my order, they give me a recept and still charge me for it through the finance company. And lie to me when I call them while I have the finance company on line also. And they will add stuff to your order that you don't even ask for 

Drew J 

on BBB

2 years ago

I purchased a king size bed frame from your store. Unfortunately, upon assembling the frame, I discovered that it does not accurately accommodate my king size mattress. The mattress is significantly larger than the frame, causing a considerable inconvenience. Essentially, the box was labeled “king” but the actual product was a queen frame. This company is false advertising. 

Brock C 

on BBB

2 years ago

Would not recommend this place bought bedroom set. the store broke the dresser and try to get me to drive 2 hrs to pick one up, so i tell them to remove it from my order, they give me a recept and still charge me for it through the finance company. And lie to me when I call them while I have the finance company on line also. And they will add stuff to your order that you don't even ask for 

Betsy C 

on BBB

2 years ago

Worst company ever. Bought a freezer with a warranty. They gave me the run around until factory warranty ran out and the purchased warranty is a joke. Avoid them!! They told me I would get a refund. I’ve been fighting them for over a year. No refund, no freezer and definitely no customer service! 

Betsy C 

on BBB

2 years ago

Worst company ever. Bought a freezer with a warranty. They gave me the run around until factory warranty ran out and the purchased warranty is a joke. Avoid them!! They told me I would get a refund. I’ve been fighting them for over a year. No refund, no freezer and definitely no customer service! 

Betsy C 

on BBB

2 years ago

Worst company ever. Bought a freezer with a warranty. They gave me the run around until factory warranty ran out and the purchased warranty is a joke. Avoid them!! They told me I would get a refund. I’ve been fighting them for over a year. No refund, no freezer and definitely no customer service! 

Merari J 

on BBB

2 years ago

We purchased a Frigidaire refrigerator in October 2020 and also added the warranty service . Unfortunately the fridge broke down on August 20th2023 , So we figured we still have warranty so let’s try and see what can be done . Only to find out AE no longer partners with Sears warranty. We have been back & forth with Sears warranty , We have tried to have AE corporate office try to help us & honor the warranty that we purchased at their store and a whole month later still NO help, and nothing is being honored for a service th... read more

Merari J 

on BBB

2 years ago

We purchased a Frigidaire refrigerator in October 2020 and also added the warranty service . Unfortunately the fridge broke down on August 20th2023 , So we figured we still have warranty so let’s try and see what can be done . Only to find out AE no longer partners with Sears warranty. We have been back & forth with Sears warranty , We have tried to have AE corporate office try to help us & honor the warranty that we purchased at their store and a whole month later still NO help, and nothing is being honored for a service th... read more