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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I received the best help and service from a young lady named Dyra. I hope that I am spelling her name correctly. She was patient, kind, and very diligent in correcting and replacing a refrigerator that they did not have in stock. She never wavered. Dyra made sure that all of the transactions were fixed. This is genuine customer service. I was not rushed off the phone. Dyra is a true professional at American Freight Furniture, **** *****, Memphis, TN. I rate American Freight Furniture at a 5. Excellent service. They put their... read more
Business response:
Thank you for sharing your experience! We are delighted that Dyra was able to assist you and will be sure to provide your feedback to Dyra's management team!!
Came in and picked out a recliner that I was told was in stock. They loaded up in the truck. Not only till after we brought it upstairs and set it up did we notice it was the wrong chair. Called to inform then and they said we can return it back for 50 or they can deliver and switch out the old one on Monday. We said we would wait for the delivery. The following day someone calls us and offers us 100 dollars to bring the chair ourselves and pick up what we were supposed to get. So we loaded our car and took it on Sunday and ... read more
I received the best help and service from a young lady named Dyra. I hope that I am spelling her name correctly. She was patient, kind, and very diligent in correcting and replacing a refrigerator that they did not have in stock. She never wavered. Dyra made sure that all of the transactions were fixed. This is genuine customer service. I was not rushed off the phone. Dyra is a true professional at American Freight Furniture, **** *****, Memphis, TN. I rate American Freight Furniture at a 5. Excellent service. They put their... read more
Came in and picked out a recliner that I was told was in stock. They loaded up in the truck. Not only till after we brought it upstairs and set it up did we notice it was the wrong chair. Called to inform then and they said we can return it back for 50 or they can deliver and switch out the old one on Monday. We said we would wait for the delivery. The following day someone calls us and offers us 100 dollars to bring the chair ourselves and pick up what we were supposed to get. So we loaded our car and took it on Sunday and ... read more
Business response:
We are sorry there was a issue but are unable to locate an order with the information provided. Please call Customer Service at 855-788-2891 so we can gather details needed to assist you.
They posted the refrigerators only have a cosmetic damage that's not true they'll also tell you that it's in warranty when it's out of warranty and then there were in there did it say that there are no refunds and then they tell you that there's no refunds after you pay. If you go to their website it's all fives so they're only posting the reviews that are favorable to them.
Business response:
Store management indicated they have invited you back to the store to exchange the item since it was not fixed by GE. Their records indicate you will be returning this weekend to arrange the exchange and they will help you complete the process then.
They posted the refrigerators only have a cosmetic damage that's not true they'll also tell you that it's in warranty when it's out of warranty and then there were in there did it say that there are no refunds and then they tell you that there's no refunds after you pay. If you go to their website it's all fives so they're only posting the reviews that are favorable to them.
They posted the refrigerators only have a cosmetic damage that's not true they'll also tell you that it's in warranty when it's out of warranty and then there were in there did it say that there are no refunds and then they tell you that there's no refunds after you pay. If you go to their website it's all fives so they're only posting the reviews that are favorable to them.
Would not recommend this place bought bedroom set. the store broke the dresser and try to get me to drive 2 hrs to pick one up, so i tell them to remove it from my order, they give me a recept and still charge me for it through the finance company. And lie to me when I call them while I have the finance company on line also. And they will add stuff to your order that you don't even ask for
Business response:
Store management advised they cancelled and refunded the chest the same day as the order due to item damage. If there is an issue with your balance, please contact American First Finance directly at 1-855-721-1188.
I purchased a king size bed frame from your store. Unfortunately, upon assembling the frame, I discovered that it does not accurately accommodate my king size mattress. The mattress is significantly larger than the frame, causing a considerable inconvenience. Essentially, the box was labeled “king” but the actual product was a queen frame. This company is false advertising.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open at 10:00 a.m.
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