American Freight Furniture and Mattress

james T 

on BBB

a year ago

absolutely a scam give you all these "great prices" on line get to the store and they have it ?? BUUUT...can't sell it to you because it's the floor model? they were all open box the entire section and might I add you couldn't buy any of the clearance section. SCAM. might as well sell cars. will never give them a dime of my money 

Rebecca C 

on BBB

a year ago

Very professional, helpful, friendly, but not pushy, saved money. I'm very pleased, and I will be back. 

Leonard R 

on BBB

a year ago

Thanks geno for help thanks for helping me excellent service and good translator 

Craig S 

on BBB

a year ago

I just bought a fridge from them and also bought haul away service. The fridge was supposed to be delivered today and they just called to tell me they can't haul away my old fridge. Don't do business with them. 

Candice A 

on BBB

a year ago

The passenger in the delivery truck was so unprofessional cursing and degrading our home over and over he made my entire family hide until they left. He was complaining of the build of the home, complaining of having to do 6 deliveries in 1 day, saying “f this” and “f that” over and over while throwing his hands in the air. The driver remained quiet and calm, he was professional about the ordeal. However he only took 1 picture of 1 spot of the floor they damaged. we purchased a brand new build, our home was in perfect condit... read more

Dan M 

on BBB

a year ago

Serious problems with regional managers and customer service. After I posted about my problem the other day, I received an email with a phone number to call and was told the problem would be taken care of (which was a horrible attitude, a DELIVERY OF A COUCH WITH THE LEGS DETACHED which i was supposed to attach), as well as not being given ANY timeframe as to when the next delivery was (this was deliberate as the regional manager was annoyed that I complained about the couch) Anyway, I called the number the FB advocate provi... read more

Anthony B 

on BBB

a year ago

They really need to check and develop a better information flow to the customers. We ordered a dryer for pickup at the Fredricksburg, VA store and got an email titeled "order confirmation and what to expect next". Then it stated very clearly that the item was available for pickup anytime during the stores regular opening hours and to bring the email together with a valid ID. So we drove from D.C to pick it up the following day. (about a 1 hour drive one way). At the store we presented our order confirmation and to our supris... read more

Jen S 

on BBB

a year ago

AMERICAN Freight really cares about their customer service. I ordered a dryer on their website, this dryer was in voorhees, NJ. For some reason, the computer kicked it to the Delaware Ohio store, I live in Delaware. I called them because I had received an email showing that the order had been cancelled, I was so shocked and disappointed, seeing as they were the only ones that had my model of dryer left within in the price I wanted to pay. I called them and the lady I spoke with was on it immediately, she put me on hold while... read more

Nicholas A 

on BBB

a year ago

This place is awful. If I could give zero stars I would. I bought a table and chairs, first I had a bad chair but they replaced it Then, three weeks after purchasing the table leg came unglued. I contacted the store they didn’t do anything, I called customer service and they said I had to deal with the manufacturer even though it had been less than thirty days. It’s been two weeks and I still have no table.