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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Sales team is wonderful. The warranty company and the after purchase experience? Not so much. Bought a dryer, igniter broke. First technician filed a fraudulent report that he came out and fixed it after dodging my phone calls for an entire month. The second repair company rescheduled my appointment to come out and confirm that the repair hasn't been completed. The store manager keeps referring me back to the warranty company. An expensive warranty plan that doesn't honor the service contract is worthless.
Sales team is wonderful. The warranty company and the after purchase experience? Not so much. Bought a dryer, igniter broke. First technician filed a fraudulent report that he came out and fixed it after dodging my phone calls for an entire month. The second repair company rescheduled my appointment to come out and confirm that the repair hasn't been completed. The store manager keeps referring me back to the warranty company. An expensive warranty plan that doesn't honor the service contract is worthless.
I had an amazing shopping experience as a Coon Rapids location. Stevie was the associate who helped me out got me an amazing deal on an amazing mattress, and I am completely satisfied and happy five stars all day.
Business response:
We are happy to hear you are pleased with your purchase! Thank you for taking the time to share your feedback and we will make sure to share your comments with Stevie's management team as well.
I had an amazing shopping experience as a Coon Rapids location. Stevie was the associate who helped me out got me an amazing deal on an amazing mattress, and I am completely satisfied and happy five stars all day.
Business response:
We are happy to hear you are pleased with your purchase! Thank you for taking the time to share your feedback and we will make sure to share your comments with Stevie's management team as well.
Worst business, they are rude and arrogant here in Owensboro. The manager got hateful with me when I was asking about a couch. Don't do business with them.
I purchased an electric range on 09/14. Ispecifically told salesperson, I only had standard outlet, he found a cord and said it would fit my outlet. I paid for delivery, installation and 5-year warranty. On Friday it was delivered. The delivery person said she did not have the right cord and/or did not have the expertise to complete the installation,but that she would return Saturday. This did not happen. I called on Sunday and was told the person who sold me the item would call me first thing Monday morning. This did not ha... read more
Business response:
We are sorry there was a delay. District Manager Serena indicated she left a voicemail for you. Please contact the store and Zach can get you the cord you need.
I purchased an electric range on 09/14. Ispecifically told salesperson, I only had standard outlet, he found a cord and said it would fit my outlet. I paid for delivery, installation and 5-year warranty. On Friday it was delivered. The delivery person said she did not have the right cord and/or did not have the expertise to complete the installation,but that she would return Saturday. This did not happen. I called on Sunday and was told the person who sold me the item would call me first thing Monday morning. This did not ha... read more
Business response:
We are sorry there was a delay. District Manager Serena indicated she left a voicemail for you. Please contact the store and Zach can get you the cord you need.
I purchased an electric range on 09/14. Ispecifically told salesperson, I only had standard outlet, he found a cord and said it would fit my outlet. I paid for delivery, installation and 5-year warranty. On Friday it was delivered. The delivery person said she did not have the right cord and/or did not have the expertise to complete the installation,but that she would return Saturday. This did not happen. I called on Sunday and was told the person who sold me the item would call me first thing Monday morning. This did not ha... read more
Business response:
We are sorry there was a delay. District Manager Serena indicated she left a voicemail for you. Please contact the store and Zach can get you the cord you need.
I received the best help and service from a young lady named Dyra. I hope that I am spelling her name correctly. She was patient, kind, and very diligent in correcting and replacing a refrigerator that they did not have in stock. She never wavered. Dyra made sure that all of the transactions were fixed. This is genuine customer service. I was not rushed off the phone. Dyra is a true professional at American Freight Furniture, **** *****, Memphis, TN. I rate American Freight Furniture at a 5. Excellent service. They put their... read more
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open at 10:00 a.m.
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