Alpha Warranty Services, Inc

Justin T. 

on BBB

7 years ago

Paid about $2,000 for a warranty on a 2013 BMW X3 with 85,000 miles. The engine was totaled (diagnostics never discovered why) with a bill of $11,000 for a new engine. This warranty covered $3,500. Yes I technically made out on the deal, but for anyone who doesn't total their engine this is a scam, and still if I had known that was all it would cover I would never have bought it! 

Kathy B. 

on BBB

7 years ago

BUYER BEWARE! I purchased a vehicle along with a 3 year or 85,000 mile power train warranty from Alpha Warranty Services. I paid $2500 for the warranty. I bought the vehicle with only 61,000 miles on it and put limited mileage on it myself. I owned it for less than a year when it was diagnosed with engine failure. I contacted Alpha. I was told to bring my vehicle to a service facility which had a business license and would warranty their work for 1 year. I did as instructed. Alpha denied my claim due an assumption of continu... read more

Bonnie S. 

on BBB

7 years ago

I am extremely disappointed in the alpha warranty. I bought it when I bought my car and was told how good it was. I paid 2000.00 for a 2 year contract. When bringing in my car to another dealer, as original one closed was advised that Alpha did not cover air fuel sensors nor mass air flow meters. AND they cover very few electronic parts. When trying to get a refund I was advised that only the dealership can refund the contract and since they closed down I have to go through the state. VERY DISAPPOINTED IN THIS WARRANTY. I mi... read more

Roger S. 

on BBB

7 years ago

MY VECHILE HAS BEEN WITH THE INFINITI DEALER FOR 2 WEEKS AND A HALF.. I TOOK MY CAR TO THE DEALER BECAUSE IT NEESES SOME WORK. THE DEALER CALLED THE EXTENDED WARRENTY TO HAVE THEM SEND OUT A REAR DEFERENTIAL. THRY SAID THEY SENT IT OUT. IN THE MEAN TIME I, ALSO NEEDED ANOTHER PART FOR MY POWERSTEERING. THE COMPANY WANTES TO SEND OUT A PART THATS NOT BEING USED ANYMORE. THE DEALER EXPLAINED TO THEM THAT THE PART THERE TRYING TO SENS IS AN OUTDATED PART. AFTER GOING BACK AND FORTH WITH THE COMPANY, THE FINALLY DECIDED TO SEND ... read more

Checkered Flag Used Cars 

on BBB

7 years ago

On 1/27/18 we provided a customer with a 3 month 3,000 mile, same day coverage, power-train extended warranty. She and her husband had came into the car lot on 1/24/18 and took the vehicle on a test drive then she left a deposit to hold the vehicle until 1/27/18. Our employees had also driven the vehicle to check it out and it was delivered to us by delivery service from the place that we purchased it from (app. 70 miles away). None of them (the customer, the employees, or the delivery service) reported any issues with the v... read more

Andrew S. 

on BBB

7 years ago

WARNING! DO NOT USE ALPHA WARRANTY SERVICES. WORST CUSTOMER EXPERIENCE. Took more than 3 weeks to get my vehicle back. Alpha also wanted to send sub par parts in order to fix my vehicle. Three different mechanic shops were uncomfortable and unwilling to use the part Alpha insisted on using. Moral of the situation...DO NOT USE ALPHA WARRANTY SERVICES. Kathy the "Manager" was no help, unprofessional, and down right rude. There is no way this company should have a four star rating with the BBB with a majority of awful reviews a... read more

Stephen O. 

on BBB

7 years ago

If you like to waste your money, THIS IS THE SCAM FOR YOU!!!! Alpha Warranty services, has denied every claim I have requested. The last one is form my Turbo, $1100 for a cracked turbo housing. Alpha will not cover a housing, just the lubricated internal parts. When I purchase the warranty, I asked about the turbo, transmission and engine. All of which I have submitted for a claim and been denied for all of them. Be carefully about purchasing this warranty, I after the turbo cost I will have spent $2100 which Alpha will not ... read more

David O. 

on BBB

7 years ago

Alpha Warranty Services has been the best warranty company I have used. Their response to claims is fast and their resolution to issues has always been in my favor. As long as I followed what the dealership told me, Alpha has lived up to their obligations to me. It has been the only reputable warranty company that I have used. 

Levi H. 

on BBB

7 years ago

I want to just submit a review for now because i have already started the appeal process with Alpha. Like other users it seems like this company just wants to take the initial payments you have made and money you spent purchasing their warranty and then when you have a legitimate claim they want to deny you. I have talked to their customer service and they tried to be nice and send all of the forms but like most faceless companies their isn't anyone higher up to talk to. Then it seems like anyone that answers the phone is a ... read more