Alpha Warranty Services, Inc

Sandy H. 

on BBB

8 years ago

Great service with Alpha. Have contracts on both of our vehicles. No problems with getting covered components covered under the contract. 

Andrew R. 

on BBB

8 years ago

1-26-2017 This has got to be the worst warranty company in history! I've taken my truck in twice to have work done that in reading the warranty, sounds like it will be covered. So far I'm out 3300 bucks for the warranty and 800 for parts of the warranty that they "don't cover". Even the dealership I took my truck to for service is saying that the contract reads that it will cover the items I've taken it in for, but because it's not exact wording, they don't. For example, my power seat isn't working, the warranty says it cove... read more

Joseph P. 

on BBB

8 years ago

Took my 2004 GMC Sierra in to my local car dealer. I was leaking oil from my oil pan. They called me and called my dealer and approved all nessary repairs. Very fast and very professional. 

Sean P. 

on BBB

8 years ago

Had a broken wheel bearing that scored the hub on my vehicle. The warranty company said since the broken wheel bearing scored the hub, they wouldn't cover it, even if the hub was scored before I was able to bring it to a shop (which I did as soon as I heard noises). Then the agent had the nerve to tell me that I should have taken the bus instead of driving it for the 3 weeks over the holidays that it took for the part to come in. after spending over 2k on the warranty they couldn't even cover a 106 dollar part. Very unsatisf... read more

Terry G. 

on BBB

8 years ago

CV joints needed to be replaced on an 07 Lexus. Claim was denied because the boot was torn. That effectively means CV joints are NOT COVERED because a cracked boot is what causes a problem to begin with. 

Nigel A. 

on BBB

8 years ago

Purchase a BMW and purchase a warranty to protect me from any failure its supposed to be the best warranty offered not long after unfortunately my car has a problem and left me on the side of the road I had the car towed to the nearest mechanic shop that service that type of vehicle after several places refusing to touch the vehicle the warranty company offered that I was sold on my purchase did not pay to get the car diagnosed I had to pay $2,500 to diagnose the car myself in addition to that they did not take responsibilit... read more

S.B. 

on BBB

8 years ago

DO NOT buy a warranty from this company. My mechanic had my car over a month before they finally denied my claim. They even charged me to send out another adjuster when the first one came when the technician wasn't there. My low oil pressure is due to a timing issue??? Customer service is horrible and they refuse to let you speak with anyone of authority. I am now seeking legal advice 

Tasha 

on BBB

8 years ago

This is the worst warranty service ever. My experience was similar to other negative reviews, so it seems they treat they're customers bad consistently. Engine went out on my car... Took them a week and a half to send my mechanic the part even though they told us it would only take 4-5 business days. Eventually he got the new engine and somethings are bad already... Some hoses, water pump, timing belt. They won't let the mechanic replace what needs to be done and told me I have to pay for the minor replacements on the engine... read more

R O. 

on BBB

8 years ago

I purchased a service contract, not a warranty. A warranty is free. If you pay for it, it is a service contract. $ 1700 to cover engine parts and transmission. Car threw a rod in 9/16. It is now 12/16. Alpha has been stalling for 3 months and says they will only pay NADA trade-in value of my car. Firstly, the figure they claim to have gotten from NADA is far less than the NADA values that show when I look it up. Second, they have not given me a claim number and if repairs are started without claim number in hand, the car own... read more