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All Star Toyota of Baton Rouge
- Car Dealers
- Baton Rouge, LA
About this business
Explore the newest and greatest Toyota vehicles at All Star Toyota of Baton Rouge. We combine unsurpassed customer service with a myriad lineup of cars for sale to create a better dealership experience in the Baton Rouge, Louisiana, area. We have vehicles to meet any need on our lot. We also carry a wide selection of Certified and Pre-Owned inventory for sale. After choosing your next car, our finance team will build you a personalized lease or loan deal. We also offer a full Toyota Service Center, making us your all-in-one ... read more
Location details
9150 Airline Hwy, Baton Rouge, LA, 70815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Very bad service We had terrible experience. Our Toyota Rav4 and we went to them. They said there's a diagnosis fee ($99.00) to check what is wrong & if we decide to repair it will be waived. We agreed. Now after getting the vehicle for more than 4 hours they said they still need 2 more hour to diagnosis which we need to pay for that too . We did not agree since they changed the first deal. They said it costs $260 to fix the problem. We agreed for the price of $260.00 they later said it costs $383.00. I talked to them over t... read more
Business response:
Janesha, We are very sorry for any frustration on our behalf. Your concerns have been shared with our Service Manager and expect a call back. Again we welcome you to Toyota and we hope we are given the opportunity to get you to feel about us as you do about Toyota in Florida. Have an awesome day and we thank you for your business.
Great Service. Helped me get exactly what I wanted Service was great! Dwaine is great! Got exactly what i wanted at a good price!
Business response:
Thank you for taking the time to write this awesome review! We are happy to hear that you had a great experience at our dealership. Congratulations on your new car and welcome to the All Star Family!
Pamela London I bought a vehicle on December 19, 2015 and I've probably driven it 3 weeks at the most. The service is ridiculous and you get the run around each time you call about your vehicle. My vehicle has been returned 3 times for the same thing which is the check engine light coming on.. I took the vehicle back again on February 9, 2016 and it is still there which I find totally ridiculous and I called at 10:30 a.m. today and ask if my vehicle could at least be ready by Friday since they don't work on the on Saturdays ... read more
Business response:
Pamela, we do apologize for our lack of communication. All Star's Communication Manager would love an opportunity to speak with you to help resolve your concerns. Please call 225-925-2525 for further assistance. Again we apologize and look forward to speaking with you shortly.
Pamela London I bought a vehicle on December 19, 2015 and I've probably driven it 3 weeks at the most. The service is ridiculous and you get the run around each time you call about your vehicle. My vehicle has been returned 3 times for the same thing which is the check engine light coming on.. I took the vehicle back again on February 9, 2016 and it is still there which I find totally ridiculous and I called at 10:30 a.m. today and ask if my vehicle could at least be ready by Friday since they don't work on the on Saturdays ... read more
Business response:
Pamela, we do apologize for our lack of communication. All Star's Communication Manager would love an opportunity to speak with you to help resolve your concerns. Please call 225-925-2525 for further assistance. Again we apologize and look forward to speaking with you shortly.
Great service The service was great,from the service rep rescheduling your next appointment and the all out customer service
Business response:
Jerry, it's great to hear that you had such a positive experience with our service department and thank you for the feedback. We value your business and look forward to your next service appointment.
Great Servics Everyone was fast with a fun nice attitude. They stay in contact with both me and my mom. They were nice and understanding I was a college student. They took the time out to call my mom and made sure everything was good through her.
Business response:
Lisa, thank you for taking the time to write us this review. We work tirelessly to ensure our customers receive the best experience possible and are very happy to hear yours was satisfactory! We look forward to seeing you both again soon!
Great service It was time for my last service check and your service adviser Mandi was very pleasant and a joy to speak with, She was very helpful in showing me what I needed to have my vehicle in top shape. Thank You
Business response:
Yvonne, it's great to hear that you had such a positive experience with our service department and thank you for the feedback. We value your business and look forward to your next service appointment!
Service Not So Great Brought my vehicle in on December 18, 2015 for a set appointment to replace the catalytic converters due to a recall. Got there only to be told they had to order the parts. Over a month later the parts were finally available and the work done on January 30, 2016. The service rep admitted that vehicles brought in after mine had already been taken care of. The work was done satisfactorily when it was finally done. Overall the experience was disappointing. Trying to contact the service rep to inquire about ... read more
Business response:
Brian, we extend an apology to you. You are correct we should have kept in touch with you rather than have you make a series of calls to chase a part. Your comments were shared with our staff to stress the need for immediate improvement. We have since changed our parts process to notify our customers quicker and more efficiently. We ask you to please consider returning to All Star for you repair needs. Again thank you for sharing and have an awesome day.
Service Not So Great Brought my vehicle in on December 18, 2015 for a set appointment to replace the catalytic converters due to a recall. Got there only to be told they had to order the parts. Over a month later the parts were finally available and the work done on January 30, 2016. The service rep admitted that vehicles brought in after mine had already been taken care of. The work was done satisfactorily when it was finally done. Overall the experience was disappointing. Trying to contact the service rep to inquire about ... read more
Business response:
Brian, we extend an apology to you. You are correct we should have kept in touch with you rather than have you make a series of calls to chase a part. Your comments were shared with our staff to stress the need for immediate improvement. We have since changed our parts process to notify our customers quicker and more efficiently. We ask you to please consider returning to All Star for you repair needs. Again thank you for sharing and have an awesome day.
Frequently asked questions about All Star Toyota of Baton Rouge
How is All Star Toyota of Baton Rouge rated?
All Star Toyota of Baton Rouge has a 4.5 star rating with 3,026 reviews.
When is All Star Toyota of Baton Rouge open?
All Star Toyota of Baton Rouge is closed now. It will open at 9:00 a.m.
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