Advance Auto Parts

Wilson S 

on BBB

4 years ago

I had place an online order 10/26 early afternoon and the package was supposed to be delivered same day to my house. Next day comes around, still no package. Called customer service and they still couldn’t get it delivered today. I was told I either had to pick it up today at Nashville or wait until next day to pick it up at a store nearby. 

Eugene T 

on BBB

4 years ago

Janalle??is such a gorgeous lady inside and out. Janalle Always have a smile on her face and she's very Nice and Professional to her customers. Janalle Always make my experience at this store Wonderful. Janalle is the Best worker there. Thank you Janalle?? 

david b 

on BBB

4 years ago

8/31/2020 They let me complete an online order THEN said the item was unavailable but swiftly charged my card and gave me an non working tracking number. FASTEST SHIPPING EVER OF A NON AVAILABLE PART...NOT...SEEMS LIKE A SCAM. I spent 59 min on hold with customer service, finally hung up. This is not the first time this has happend with ADVANCE AUTO PARTS But it will be the last! 

Lourdes F 

on BBB

5 years ago

Report of wrong doing service kuka mar., 21 jul. a las 16: On June 30,2020 I went to a near Advance Auto Parts to the purpose of: 1- Replace the battery to my car and the supports for it because is moving from her base. 2- Change Oil and Filter specifically : 5-40 and quantity 7 Quarts which the engine's car requires. 3- Alignment and Balancing 4- Replacement a small rear bulb light They scheduled an appointment to July 2,2020, 11:AM, which I attended. Until that moment the car didn't show any irregularities in its operation... read more

Legend C 

on BBB

5 years ago

I was refused return of two cans refrigerant and a tool that is used to connect the cans to the car. The tool has a defective design that destroyed the cans and made them useless. Now I am stuck with two useless cans of refrigerant I will have to pay to dispose of, a useless tool, and $40. 

Former Elite 

on BBB

5 years ago

I have been an elite customer for a while now. I spend a lot of money with the projects that I have. Their website showed that the parts I needed were unavailable in store even though I went and pulled them off the shelf myself. I had been treated well there before today. I can get a minimum of 20% off if I order online as an elite customer. They had always honored this in store, especially if I had issues online. Today they not only would t honor my discount but treated me like a piece of crap. This is the store in ****** *... read more

Joey D 

on BBB

5 years ago

I broke down on my bike. I walked across the street and encountered a rude manager named *****. Some back ground... in ****** **there is an ordinance to wear a mask. A mask is defined as ' work to cover the nose and mouth' it does not specify it has to be its own article or what articles are safe. We all know if it is not n95 it is not effective. Back to the story. I went in nose and mouth covered. He asked 2 non masked customers to leave and he would provide them curbside assistance. A few moments later he tells me to leave... read more

Paul T 

on BBB

5 years ago

Ordered a part online at this location further from my house than other locations, because the store was showing as having the part in-stock. When I got there, the kid at the desk couldn’t find it and so he cancelled my order, meaning I had driven all that way for nothing. To make things worse, I called the location closest to my house and the man said that the other store did indeed have the part in stock. I purchased it from AutoZone instead and I’ll never shop there again. 

Ami B. 

on BBB

5 years ago

I had broke down an hour away I called 2 hours before they closed to verify that they closed at 8 they said yes. I decided to call back because I knew it would close to see if I could pay for the part over the phone. I would call they would pick up and hang up. I got there 10 mins before they closed and they had already counted their draws. There were a couple other people already there also upset about them calling to verify they closed at 8. If your hours state 8 you should stay open up to the time of those hours or state ... read more