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Advance Auto Parts
- Automotive
- Roanoke, VA
About this business
Advance Auto Parts is one of the leading automotive aftermarket retailers of parts, batteries, accessories and maintenance items. Headquartered in Roanoke, Va., the company operates more than 3,300 stores in the United States, Puerto Rico and the Virgin Islands. Advance Auto Parts, a Fortune 500 company, serves the do-it-yourself and professional installer markets. The company employs more than 44,000 team members and offers thousands of automotive parts available on a same-day or overnight basis. Advance Auto Parts dates ba... read more
Location details
5008 Airport Rd NW, NW, Roanoke, VA, 24012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I purchased oil online form advanced and then I took my old oil out of my vehicle, I then looked at the new oil they had shipped me and it was incorrect. I called the store closest to me and they could not help because they don’t ship so I called customer service and the lady was not polite, the wait time was over 10 min. on hold and they were not helpful. I am not going to have to Uber to a different store and back to get oil. What a useless company. I will take my dollar somewhere else.
Business response:
Thank you for your feedback. We apologize the store provided the wrong oil. We do see that the order has been refunded and you have since placed a new Same Day Delivery order for the oil.
My daughter picked up an alternator for me.. because my truck was broke. Gave my phone number and name. It was the wrong part/connector. Took it back to the store never hooked it up. Have the receipt but they refuse a refund because it was paid with her debit card. Refused cash refund. I offered my card, they still refused. Because you know people should just hand over there debit card to whoever asks for it.
Business response:
We appreciate your feedback. General Manager of store **** is willing to process a refund for the alternator. However, this does need to go back to the original form of payment with the actual purchaser. We do not give back cash as it does need to go back to the debit card used for the purchase.
This past weekend I purchased replacement rotors and brake pads. The original Rotors were purchased with brake pads last spring from Advanced Auto. The issue became noticeable a few months ago and had gotten worse and worse. When I purchased the rotors from Manager **** I went home started the job and got everything apart and cleaned. Went to install the new rotor, the holes did not match up to the hub. I took the 30 min ride back to Advanced Auto to swap them out. Now dealing with 2nd shift employee. He stated **** the Mana... read more
Business response:
Thank you for your feedback. I do apologize for the frustrations regarding your recent in store experience. Our limited lifetime replacement policy covers against manufacturer defects which is determined by the store. If you ever have issues like this in the future, please feel free to contact our Customer First Service Center at **************.
Worst customer service! Don’t notify you an item is non-refundable until after there’s a problem. That’s something that should be started prior to purchase so the customer can make an informed choice. Everyone who walks in isn’t a mechanic so there’s no way of knowing what usually happens in the automotive world! If your return policy states “some” items are non-refundable those items should be clearly identified!
Business response:
Ms. ******, I do apologize for the inconvenience regarding your recent return. The list of non-returnable items can be found at https://shop.advanceautoparts.com/o/returns as well as signs posted at various places in store. Thank you for choosing Advance!
Worst customer service --Placed an order online and managed to cancel it before it shipped. They successfully cancelled the order but never issued a refund. Sent multiple emails requesting an update on my refund or for someone to get back to my with a basic acknowledgement of my request to no avail. they did contact me initially telling me that they would cancel the order but chose to ignore my requests for an update on my refund Worst customer service ever!!!
Business response:
Mr. Hernandez, I do apologize for the inconvenience caused to you regarding your recent online order. The order has since been disputed with your financial institution and they have partnered with Advance Auto Parts to reach a resolution regarding the funds. I have issued a Speed Perk for the inconvenience.
Advance Auto Parts uses mail-in rebates on their products, which is an intentionally deceptive and confusing practice that needs to end. I will refuse to buy from Advance Auto Parts as long as they continue to offer rebates.
Business response:
Thank you for your feedback. Rebates are offered on certain products from a manufacturer to help customers who are budge conscious and looking to save money!
Do not purchase batteries from Advance they will do there best to not warranty anything. My company purchases several thousand dollars worth of parts a year from them, the one time we have a warranty claim their exact words are sorry not my problem. ****at the *********** **store that is exactly why your working this job. Your a jerk! We have moved all our business to Oreillys they have went out of their way to take care of the company.
Business response:
Thank you for your feedback. We are sorry you were not assisted in the store for the warranty on the parts. If you could reach out to our Store Support Center at 877-238-2623 option 3, we would like to escalate your concerns to the Field Leadership team of the store location for further investigation.
Advance Auto Does NOT Honor Their Own Written Price Match Guarantee. As of today's date Advance Auto refuses to honor their own written "Advance Auto Parts Price Match Guarantee". They may change this written policy in the future but as of today's date they have no exclusion for Car/Truck Battery. Yet after contacting them through their chat service, they refuse to honor their own written Guarantee. After contacting them by phone they refuse to honor their written Guarantee. I have the actual chat conversation and a recordin... read more
I applied for a $20.00 rebate on an item that I only purchased because of the rebate. My claim was approved on 06/27/2020 and the e-mail said it can take 6-8 weeks. I checked in on the tracking webpage and see, payment processing 08/06/2020 (week 6), payment sent 09/10/2020 (week 11). I called to check on the rebate 09/29/2020 (week 14) and the lady said it must be lost and she would send it again. Today is 12/01/2020 (week 23) and still no rebate!, the girl now says it should not be much longer but cannot give me any more i... read more
Business response:
We apologize for the delay in the rebate not arriving in a timely manner. Our promise is to provide superior customer service and offer high quality products for all your vehicle needs. We will reissue a new $20 Gift Card to you that you will now be able to use online and in store.
Frequently asked questions about Advance Auto Parts
How is Advance Auto Parts rated?
Advance Auto Parts has a 1.2 star rating with 85 reviews.
When is Advance Auto Parts open?
Advance Auto Parts is open now. It will close at 5:00 p.m.
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