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Advance Auto Parts
- Automotive
- Roanoke, VA
About this business
Advance Auto Parts is one of the leading automotive aftermarket retailers of parts, batteries, accessories and maintenance items. Headquartered in Roanoke, Va., the company operates more than 3,300 stores in the United States, Puerto Rico and the Virgin Islands. Advance Auto Parts, a Fortune 500 company, serves the do-it-yourself and professional installer markets. The company employs more than 44,000 team members and offers thousands of automotive parts available on a same-day or overnight basis. Advance Auto Parts dates ba... read more
Location details
5008 Airport Rd NW, NW, Roanoke, VA, 24012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Employees that work there are visibly unhappy. This is a management problem and yes, I understand that businesses now are having trouble filling jobs and are hiring anyone they can get. My problem with this store is that the Advance Auto website indicates that a part or product is at this store and you go in expecting to buy it and.......it's not there. No where to be seen. Employees look at you like you are crazy. This has happened twice to me. Last time I asked who is in charge of their website so I can have them address t... read more
Business response:
Thank you so much for your feedback regarding the incidents in the store. Advance greatly values the customer and worker experience. Should you have any issues like this in the future, please call our Customer First Service Center at **************so we can escalate accordingly. Thank you for choosing Advance!
I purchased 3 lifetime Ignition coils in February 2021, this week July 2021 one of them died, I bought these far away from my home as the car had broke down after a coil had melted. I returned to my local Advance store to exchange the bad coil to find out without a receipt there was no record of the purchase. None of these stores share information? Who keeps receipts in this digital age? On top of that, the sales rep insisted they don't accept returns on electrical parts anyways, so my luck was out? They insist I travel back... read more
Business response:
Thank you for your feedback regarding your in store experience. We apologize for the inconvenience this caused you. We are working to connect all of our stores so issues like this do not happen. Your feedback is very valuable! Please call us at 877-238-2623 op 3 for assistance or feedback regarding your in store experience.
After a couple of "bad" experiences with Advanced Auto, I thought I'd give them another chance and I'm SO glad I did!!! The staff at the ****** ******** **location are FANTASTIC!!!! The teamwork and friendliness presented was such a great experience. They have totally redeemed themselves and I hope the staff keeps it up!!
Business response:
Thank you for providing the feedback on store ****. We are happy to here of the great customer service our Team Members at the store provided! Thank you for choosing Advance Auto Parts!
I went to that store to return some brake pads that i did not need. Right away Ron spots my Patriots shirt and had and had some slick comment about the Pats which i normally welcome but it turned him sour. He said with out a reciept he would not do the return, he said i can take it to another advance store. He also said that he dont know if I stole the brake pads which i think is an aweful thing to assume about a customer. He has no interest in helping me out and when i said i would call the DM he told me to go right ahead a... read more
Business response:
Thank you for your feedback regarding your in store experience. We would be happy to have the Field Leadership team reach out to you. Please give us a call at ************ ** *and we will be happy to assist you.
My father went inside Advance Auto Parts at **** * ******* **** ***** ******** ** *****on May 14th 2021. He informed the employee Brian that his battery went out because he was sitting in his car listening to music. The employee came out with a booster and placed the cable on the vehicle the wrong way, which caused a spark. My father was in the car starting the car, as the agent connected the battery charger. After seeing the spark, my father ran out the car to notice that the employee placed the cables wrong on his batterie... read more
Business response:
Thank you for your feedback. I apologize to hear of the inconvenience caused. Please contact our Retail Customer Care Center at 1-877-238-2623. Please choose option three to speak with an agent regarding your recent store experience. We are open Monday-Friday 9:00 AM-6:00 PM EST. We look forward to hearing from you. Thank you for choosing Advance!
If i could give 0 stars i would...the store on ****** ****** **** **** **** ***** **has the most rude people ever working there.i purchased a back seat car cover save a Bluetooth connector, and a few other things.well the seat cover didn't fit and the Bluetooth connector doesn't work..i didn't even leave the parking lot...i went in and was told by hernan i couldn't do any returns the ice don't too many by three computer system they use.. I've never returned anything to them.they couldn't even tell me my name o calf called co... read more
Business response:
Thank you for your feedback. We have reached out to store ****, they will use this feedback as a teaching opportunity for the team member at the store! We apologize and hope to win your business back!
Their employees are rude and not helpful and seem a bit racist.
Business response:
Thank you for your feedback. In the future, please contact our Customer First Service Center at **************and choose option 3 so that we may forward these concerns to field management. Thank you for choosing Advance!
This review is for a store not on BBB site **** *********** **** ***** ***** *****, I purchase a Hatachi mass air flow sensor maf0034, this item I find is not on AC delco site on parts cross reference, I had Dealership program Powertrain Control Module after a check I was advised by dealership to cross reference part number on AC delco to see if it is recommended, sales person asked did I have part checked before installing, no , store can not recognized warranty. I was advised to use machine to check before I install. The i... read more
Business response:
Thank you for providing us this valuable feedback on our stores. We will utilize this as a coaching opportunity with the Store's Field Leadership team. We apologize for the negative in store experience you have encountered. It is very important to receive this feedback from our customers. Thank you for choosing Advance.
The online order experience is horrible. They charged me for my parts then passed them off to roadie or door dash for delivery, they’re not sure.told me it was a weird situation and they’d have to file a claim with the company before my funds were returned. How is it the customers fault that their third party delivery service messed up? My business was with Advanced Auto not a second tier delivery outfit run by kids from the short bus. Never will I order again from this third rate company.
Business response:
Thank you for your feedback. We apologize for the negative experience you had with our delivery service. This complaint is documented with our delivery service!
Frequently asked questions about Advance Auto Parts
How is Advance Auto Parts rated?
Advance Auto Parts has a 1.2 star rating with 85 reviews.
When is Advance Auto Parts open?
Advance Auto Parts is open now. It will close at 5:00 p.m.
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