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Acura of Peabody
- Used Car Dealers
- Peabody, MA
About this business
Acura of Peabody is the Boston area's premier dealership for all of your new and pre-owned Acura sales, service and parts needs. We're part of the Lyon-Waugh Auto Group Family and a 10-Time Acura Precision Team Award Winner!"
Location details
233 Andover St, Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
very professional Easy to work with staff, no pressure, great sales support. sales rep was great. follow up call from GM was a really nice touch. Financing totally painless
Business response:
Thank you for taking the time to share your experience and very happy that your overall experience met your expectations. At Acura of Peabody we strive for the very best customer experience and please know that you will receive this same level of service for years to come. Enjoy your new ride!
Awesome experience From the moment we walked-in to the final processing, everything went smooth and easy.. My sales rep (Steve) was so amazing. Never once felt pressured to buy the vehicle. When I went to pick up the car he explained to us how everything worked in the vehicle and set up all the technology stuff for us. Overall I had a great experience with Acura of peabody and would definitely recommend to all my family and friends .
Business response:
Thank you so much for taking the time to post a review of your nice experience with Acura of Peabody and Steven. Enjoy your new ride!
Pleasant experience After a disappointing experience trying to get a quote on-line, I decided to visit the dealership. I was immediately greeted by Steven Ashe who was extremely knowledgeable and guided me through the whole process. I never felt pressured and Steven was very helpful and took the time to ensure all my questions were answered. The sales manager was also very helpful as was Vanessa who explained all the add on options, again not applying any sales pressure. What usually turned out to be a dreaded car buying exp... read more
Business response:
Joanna, Thank you for your business and thank you for the nice comments regarding your purchase at Acura of Peabody. I'm happy that your buying experience was a good one in dealing with our team and that you took the time to express your thoughts on this review site. We are constantly trying to improve our processes and any feedback is greatly appreciated. Enjoy your new ride!
Great sales, horrible service department and customer servic By far not a luxury dealership. Spent $500 on service and I bought my MDX new from them and they didn't even wash or vacuum the car! They charge you a fortune, try to sell you things you don't need and the waiting area is like a run down Honda dealership not a luxury Acura dealer. This is my second MDX and last time time I will go to Acura of Peabody.
Business response:
I apologize for the less than stellar experience at Acura of Peabody on your most recent visit as we take these situations very seriously. We are very competitive in the market for services rendered, always shopping the competition to ensure our pricing is in line. We also do a complimentary wash and vacuum on every vehicle that comes in for service through our state of the art car wash machine system, but obviously missed this on your vehicle. Please reach out to me at your earliest convenience so that we may get your vehic... read more
Great Sales Team My first experience buying an Acura and from I my homework I knew the product was excellent. The sales person we dealt with Steven Ashe knew Acura vehicles inside and out. He has worked for other luxury dealers and had many many years of experience in the car business and you could tell he knew his stuff. He was pleasant, friendly and not to aggressive in his approach. I felt really comfortable that we were getting a very fair deal on our buying experience. The manner of all of the sales team I observed whil... read more
Business response:
Thank you Mary Anne for taking the time to share your experience here at Acura of Peabody. Steven is an integral part of our award winning team, and am happy that we gave you the buying experience you and for that matter any customer should receive. Enjoy your new Acura.
Great Buying Experience I recently purchased a certified used MDX from Acura of Peabody and I must say the whole experience was great (and who says that about car buying, really?!) . I first looked online and was interested in a new RDX and submitted an online request and Steven reached out to me via phone to talk and set up a time to come in. When I did come in and met with Steven, I realized the MDX was the better vehicle for me and he helped me price out new and used options for what I wanted. He was very upfront and know... read more
4th Acura in 15 years As usual when it's time to purchase I new car I head down to Acura of Peabody. I recently purchased a certified pre-owned 2015 TLX. I love it. Steve Ashe was my salesperson. He was top notch. The vehicles sell themselves but Steve's input was the icing on the cake. I can't say enough good things about this dealership; the staff there are professional, intelligent, and friendly. Vanessa in Finance was great and it will be a joy to deal with Cindy Prescott in Service when the time comes. She's on top of h... read more
Top Notch Dealer I had my best car experience ever. I felt like I was buying a Ferrari. Dealership is beautiful and very classy. Purchased the car I wanted at price I needed to be at. Vanessa in finance was amazing and beat my rate thru my current credit union by a lot. The detailing department is extremely thorough as I have seen some horrible cars going thru reconditioning at other dealers. Mike Doherty was awesome and made my experience amazing. Mike delivered my car 45 minutes away in New Hampshire to make life easier fo... read more
Didn't purchase, but very happy! My wife and I spent last Friday night test driving 5 vehicles in the are at 5 different dealerships. Ultimately we did not purchase from Acura of Peabody, BUT we were very impressed with the sincere no pressure interactions we had with the sales representative there. David talked us through the highlights of the MDX we were interested in with polite tones and set us up for a test drive. 5 dealerships, we felt the most comfortable with him throughout the experience.
Frequently asked questions about Acura of Peabody
How is Acura of Peabody rated?
Acura of Peabody has a 4.8 star rating with 4,205 reviews.
When is Acura of Peabody open?
Acura of Peabody is open now. It will close at 7:00 p.m.
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