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Abt Electronics
- Electronics Repair
- Glenview, IL
About this business
Abt is the largest independent, single-location retailer of appliances, electronics, and home goods in the US. We’ve been family-owned and operated since 1936, and have been tirelessly dedicated to providing the best customer experience anywhere. This commitment to customer satisfaction has earned us the BBB Torch Award for Marketplace Ethics, along with accolades from leading consumer magazines and business associations. Our 450,000 square foot facility in Glenview, IL, is a Chicagoland shopping destination, directly ... read more
Location details
1200 N Milwaukee Ave, Glenview, IL, 60025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Quality and service has nose dived, and I will never shop there again. Bought a high end Sony TV and while still new the picture has gone out but the sound works. After waiting a week for someone to come, he confirmed yep no picture. Wow I see you need a PHD to confirm that. Needless to say they won’t replace the defective tv but will order a boat load of parts of which I have to wait another 1-2 weeks without tv. Customer service sucks!! And I will never shop there again! Don’t buy anything from ABT as quality and service i... read more
Wow, a transaction where all was flawless! Thank you!
Business response:
Thank you for the feedback, Paul!
My husband and I went in on Tuesday, October 17, 2017, to purchase a tv and tv stand. David Kochanowski was our sales associate, once we selected our items he guaranteed us a delivery date of Thursday, October 19, 2017 in the afternoon. He also said the driver would call when he's a stop away from us. The morning of the 19th, I called to find out our delivery window time and come to find out he never scheduled it because the Tv stand is not in stock. He didn't tell us our item was on back order. When I called I asked the cus... read more
Business response:
Hi Nakita, I just wanted to follow up on your experience. David told me he took some steps to get your products out to you on the following day, with an additional discount for your inconvenience. I wanted to make sure you feel that you've been taken care of and that you and your husband found the resolution acceptable. Thanks.
The worst experience with ordering a fridge. After numerous delays the fridge arrived damaged. They said they would expedite me a new fridge yet haven’t heard anything on when to expect it. Should have just ordered it locally this has been nothing short of a terrible customer experience.
Business response:
Hi Porfie, I'm sorry to hear about your recent bad experience. Can you please private message your order info so i can have our service team look into the status of the replacement fridge? Thanks.
Great store. Our salesman David was great and helpful. We will be going back again.... ****Update**** well today my Tv and stand we’re suppose to be delivered today, but the store told my wife who took off work today to wait for delivery, that stand isn’t in stock and it will two weeks from before we can get it..Unacceptable the salesman told us everything was in stock and will be delivered. We be taken our business elsewhere...
Business response:
Hi Semaj, my apologies for the inconvenience. I know how frustrating it can be to feel like your entire day was wasted because of a mixup like this. If you or your wife can send a private message with your order details, our customer service team will find a way to make this right. Thanks.
Suppose to get a phone call in the morning to set up time for delivery. Instead get a phone call that they were leaving because no one was home. Never even called to let know on way. Now got to wait and arrange to have kids picked up.
Business response:
Hi Bill, I'm sorry about the inconvenience you're dealing with. The delivery guys are indeed supposed to give a call in the AM, and I apologize if they did not. Could you please send a private message with your order info so I can get it to the routing department and get this fixed asap? Thank you.
The repair cost twice as much as the sale of the product
Business response:
Sorry to hear about your bad experience, Dovber. If you could DM some details about it, I would be happy to have a store manager reach out to you to discuss.
delivery came when they said and put in garage would order again from them
The whole process of getting a refrigerator that met our requirements was made easy by ABT. We love the refrigerator and it was delivered in a timely manner by personable and capable installers.
Business response:
Thank you for the feedback, Elaine. Very glad to hear about your positive experience with Abt!
Frequently asked questions about Abt Electronics
How is Abt Electronics rated?
Abt Electronics has a 4.2 star rating with 1,267 reviews.
When is Abt Electronics open?
Abt Electronics is closed now. It will open tomorrow at 9:00 a.m.
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