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Abt Electronics
- Electronics Repair
- Glenview, IL
About this business
Abt is the largest independent, single-location retailer of appliances, electronics, and home goods in the US. We’ve been family-owned and operated since 1936, and have been tirelessly dedicated to providing the best customer experience anywhere. This commitment to customer satisfaction has earned us the BBB Torch Award for Marketplace Ethics, along with accolades from leading consumer magazines and business associations. Our 450,000 square foot facility in Glenview, IL, is a Chicagoland shopping destination, directly ... read more
Location details
1200 N Milwaukee Ave, Glenview, IL, 60025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with ABT in the store was great and I was really surprised by how affordable their service program was. I would have given them a great rating until I actually had to use the protection plan I purchased. If you plan on making an appointment for a service technician to come out, make sure that your partner (or yourself) is unemployed and able to keep an entire day completely cleared in order for the DAY OF call from ABT to tell you what two hour window they will ...Continue Reading
Business response:
Hi Ara, My name is Dan Obradovic and I am one of the General Managers. I am sorry we failed you here. This is unacceptable service on our end. Please give me a call at 847-544-2836 and I will see what I can do to make this right for you. Thank you
we have bee shopping here for over 30 years. always had great service and their repair men are excellent!
Business response:
Thank you for the feedback, Sharon. We appreciate your long history of support.
I bought an LG 28" Tv on Nov 26 and was told delivery would be in 7 to 14 days. Called today and now told delivery could be delayed up to 4 more weeks. Was offered a Samsung, in exchange, which I refused. Seems to me Abt should've initiated the updated status.
Business response:
Hi J Peter, that is definitely an unusually long amount of time to wait for a product, and I apologize for that. Could you please send a private message with your order # so we can find out what is causing the delay and figure out a way to get you a TV sooner? Thanks.
Colossal failures across the entire company! One mistake after another! Will NEVER shop here again.
Business response:
Hi Jean, I'm sorry if you've had a bad experience with Abt recently. Could you please send a private message with more details so a store supervisor can look into your situation? Thank you.
Had our oven go out in early November, ordered a new one from Abt. Since it was a special order, due it’s size, I waited 3 weeks, and then another week for delivery. Had to go through Thanksgiving without an oven. When it was finally delivered, the glass door was broken, so now I’m looking at not having an oven for the holidays. Today is the fourth day since the failed delivery, and no one has contacted me. I would have expected Abt to go out of it’s way to make this right as soon as possible. This and a recent failed repair... read more
We are on our 7th (8th?) service call since early October 2017 to repair our GE Monogram frig. First, we waited for the service call to see what the problem was, then had to wait 3 weeks to get the part and have it installed. Once the control board was replaced, the refrigerator ran - but the condenser never stopped. We of course called, and again waited ~ 2wks for the service call. Then began the parade of fools - take time off work, repairman comes, "wrong part" , "can't work on anything >62", different "wrong part", "put ... read more
Always a positive experience .. price match and nice sales associates without the pressure
Always great service! They'll price match any store and usually have very knowledgeable sales people!
Horrible customer service. Went in for 2 replacement ovens for my old Dacors. Walked around the high end appliance area for over 30 minutes. Not one person said hello. One guy playing on his phone and a girl playing on a computer. Walked by them and make it obvious I was shopping. Still nothing. Another $10k plus sale out the door. Took the poor kid I said something to downstairs 5 minutes to even find a manager. Found what appeared to be someone acting as a manager. Seemed frazzled. Just apologies. Won’t return. I can go to... read more
Business response:
Hi Greg, I'm sorry to hear about your experience in our showroom. We try to be a hands-off, low-pressure place for customers to shop, but to not be helped for a half-hour is inexcusable. We want our customers to be comfortable, but know they are valued. If you private message your contact info, I would be happy to have a supervisor reach out to you to see if there's a way we can still help you out.
Frequently asked questions about Abt Electronics
How is Abt Electronics rated?
Abt Electronics has a 4.2 star rating with 1,267 reviews.
When is Abt Electronics open?
Abt Electronics is closed now. It will open tomorrow at 9:00 a.m.
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