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Abt Electronics
- Electronics Repair
- Glenview, IL
About this business
Abt is the largest independent, single-location retailer of appliances, electronics, and home goods in the US. We’ve been family-owned and operated since 1936, and have been tirelessly dedicated to providing the best customer experience anywhere. This commitment to customer satisfaction has earned us the BBB Torch Award for Marketplace Ethics, along with accolades from leading consumer magazines and business associations. Our 450,000 square foot facility in Glenview, IL, is a Chicagoland shopping destination, directly ... read more
Location details
1200 N Milwaukee Ave, Glenview, IL, 60025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've ordered from Abt before but it has been awhile. Most recent order didn't disappoint. Fast, efficient service and delivered as promised.
Outstanding customer service. Microwave arrived with a damaged cord. They shipped out a new one same day. New one works great. Trim kit looks awesome.
A few months back the motherboard on my laptop went out. I dropped my laptop off with their “Connect Tech”, and was informed I would receive a call in 24-48 hours after running their diagnostic. Two days go by, and I had not heard back from Abt. I decided to call them myself, and I was told they needed to order a new motherboard and it would be ready in a week. A week goes by and once again no one calls me about my laptop. I call them and guess what, my computer was ready. I checked my phone just to make sure I had not misse... read more
Business response:
Hi Brett, I'm sorry to hear about your experience with our Connect Tech department. It sounds like an ordeal, and I can imagine it was beyond frustrating. Can you please send a private message with your order info so I can get it to a store supervisor so we can see what went wrong and try to make it right? Thanks.
Hands down the best retailer in the country. #whyabt
Family owned business that cares about their customers. Nice to know that still exists.
Very disappointed. After having such wonderful experiences with Abt in the past, I'm sad to say that I will not be recommending them to family and friends anymore. Abt provides a great product line that is reliable and of complete quality, but most importantly, provides excellent customer service. We've always felt that they genuinely care about the customer but after today all of that seems to have gone away with one distasteful delivery today. We purchased a new dryer from Abt, because our 3-year-old dryer (also purchased ... read more
Business response:
Hi Eddie, we're sorry to hear that you feel disappointed with your recent delivery, especially after more than a decade of trouble-free experiences. It's standard procedure for our drivers to snap a couple photos of the delivery process to verify that the installation went smoothly, that there was no damage to the product or the customer's home, and to capture the unit serial # for our records. We also need to document any conditions that could potentially void a warranty, like the missing dryer vent cover. Those have caused... read more
Great service and product selection! We had someone help us within minutes!
So disappointed in the appallingly bad customer service. They don't stand by their products.
Business response:
John, I'm sorry to hear if you've had a bad experience recently. Would you mind sending a private message with some order details so we can look into it and try to get you a resolution? Thanks.
Extremely slow response time, unreliable service by appliance repair department: Sub-Zero ice maker, purchased from ABT 5 years ago, broke. Good news: Parts are under warranty. Day 1: Call to ABT for service (authorized technicians). First available date 8 days later. :( Day 9: Technician arrives, determines the compressor needs to be replaced. We agree to order the part asap and schedule a return visit. Day 16: No news from ABT. We call, they finally set up the new appointment. Day 21: Call from ABT, technician is running l... read more
Business response:
Hi Eszter, I'm sorry about the repeated delays you've experienced in getting your fridge serviced. I know how frustrating it can be to be continually inconvenienced. Could you please send a quick private message with your service order info so I can get it to the department supervisor and try to get some sort of resolution asap? Thanks.
Frequently asked questions about Abt Electronics
How is Abt Electronics rated?
Abt Electronics has a 4.2 star rating with 1,267 reviews.
When is Abt Electronics open?
Abt Electronics is closed now. It will open tomorrow at 9:00 a.m.
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