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Abt Electronics
- Electronics Repair
- Glenview, IL
About this business
Abt is the largest independent, single-location retailer of appliances, electronics, and home goods in the US. We’ve been family-owned and operated since 1936, and have been tirelessly dedicated to providing the best customer experience anywhere. This commitment to customer satisfaction has earned us the BBB Torch Award for Marketplace Ethics, along with accolades from leading consumer magazines and business associations. Our 450,000 square foot facility in Glenview, IL, is a Chicagoland shopping destination, directly ... read more
Location details
1200 N Milwaukee Ave, Glenview, IL, 60025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedI buy all my appliances and electronics from ABT and have been a customer for many years. Normally I look up what I want to buy and then place the order through live chat. They are courteous, answer any questions I may have and give me the best price possible. Then I just drive to the store and pick up at my convenience. I could have delivery but I work close to the store.
Business response:
Thanks for the kind words, Dayse! Glad to have you as a loyal customer.
OK...I'm changing this review. I left a bad review on Facebook here, and it caused a call (rightly so) from management. Usually, I love the store, and after receiving the phone call, my less than positive experience this time will not stop me from shopping at the store in the future. What happened was that I was given an incorrect window (of one hour) for delivery, when the normal stated window is two hours. That's on them. It didn't happen, and it took me making a call to customer service and then receiving a call from the ... read more
I bought a washer and dryer under the counter they delivered it Friday May 11and then told me there was a problem and their ABT plumbers had to come and check it out on Monday May 14 they came and told me. I needed to get a real plumber to fix the problem. Had the plumber come Friday May 18 fixed the problem. And now they came the following Friday May 25 put in the dryer and washer showed me how it worked. On my third load I put in 2 pairs of jeans and 3 polo shirts. When it went into the final spin it sounded like the whole... read more
Best electronic store I've ever been in! Very clean the people were curious and helpful but not in your way!
Installation by Mikko and Hector was great! Purchaser fail on one item, but Mikko took photos and measurements and sent them to our sales representative to start the exchange process.
Business response:
Hi Jane, thanks for taking the time to leave your review. I will make sure your comments get to Mikko and Hector's supervisor. Hope everything goes smoothly with the exchange, and please don't hesitate to reach out with any questions or concerns.
Beyond frustrated. Paid about $5,400 for a fridge over 2 weeks ago and had it installed. During the installation, the servicemen found that the waterline and footing were both broken, they stained my floor, and they also forgot to put on the screen at the bottom. I've called numerous times- we've had appointments that were canceled by Abt as they don't have the part. The blame keeps going onto GE. After being here for several hours today to get the waterline fixed, I'm now told that I won't get the other part until June. Eve... read more
Business response:
Hi Nicole, my name is Tony Andrade and I am the Appliance Service Manager here at Abt. I am sorry to hear about the issues with your GE Refrigerator. Please call me at my direct line 847-544-2336 to see what I can do to help resolve this for you. Thank you
Massive mall space - the biggest electronics and appliance store I've been to anywhere around Chicago. Went for the Dyson store, bought a computer at the Apple store on impulse, got some free coffee and a cookie, and some grilled chicken samples at the door. Welcoming, would go again.
They are very helpful, Alice and Monica at the phone area went beyond regular customer service. They dealt with so many incompetent AT&T employees on the phone. I felt so bad for them, but they were so amazing.
Business response:
Thanks for the feedback, Donna! I will make sure your compliments get to Alice, Monica and their bosses.
Bought a Samsung refrigerator 18 months ago. So far Abt has been out to repair it 3 times. Each time they send a technician out, he checks out the freezer and tells us they need to get the parts to repair it so we have to wait a week for a second technician to come out and fix it. So far the ice maker has been replaced three times, the freezer has been "fixed" twice (it never gets cold enough to keep the frozen food frozen) and now the refrigerator section is not working. A technician came out two weeks ago to take pictures ... read more
Business response:
Hi Kimberly, my name is Dan Obradovic and I am one of the general managers here at Abt. I am sorry to hear about the problems you are having with your Samsung refrigerator. I fully agree with you and we should replace this for you. Please call me direct at 847-544-2836 and I can setup an exchange for you. Thank you
Frequently asked questions about Abt Electronics
How is Abt Electronics rated?
Abt Electronics has a 4.2 star rating with 1,267 reviews.
When is Abt Electronics open?
Abt Electronics is closed now. It will open on Monday at 9:00 a.m.
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