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A1 Garage Door Service
- Home Services
- Charlotte, NC
About this business
Location details
10721 John Price Rd, Charlotte, NC, 28273, United States
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On Oct 1st 2023 had this company come out and get my trapped car out of the garage. I needed new springs, new pulleys and cables and also had new rollers installed. The job took 2 hours. Should have read the reviews about this company but they appeared to be reputable. I was charged $2500 for the job. Two days later I checked on what the required parts would cost. They amounted to less than $300. Emailed the company and asked them to send me an invoice and possibly reconsider that charge. Heard nothing from them. Im seventy ... read more
Business response:
Dear *****,Thank you for sharing your feedback about your recent experience with our company. We take all customer feedback seriously and appreciate your honesty.We sincerely apologize for any dissatisfaction you may have experienced regarding the pricing of your garage door repair. We strive to provide fair and transparent pricing to all of our customers. We understand your concerns, and we are committed to addressing them.We value your business and want to ensure that you are completely satisfied with our services.We apolo... read more
On Oct 1st 2023 had this company come out and get my trapped car out of the garage. I needed new springs, new pulleys and cables and also had new rollers installed. The job took 2 hours. Should have read the reviews about this company but they appeared to be reputable. I was charged $2500 for the job. Two days later I checked on what the required parts would cost. They amounted to less than $300. Emailed the company and asked them to send me an invoice and possibly reconsider that charge. Heard nothing from them. Im seventy ... read more
Business response:
Dear *****,Thank you for sharing your feedback about your recent experience with our company. We take all customer feedback seriously and appreciate your honesty.We sincerely apologize for any dissatisfaction you may have experienced regarding the pricing of your garage door repair. We strive to provide fair and transparent pricing to all of our customers. We understand your concerns, and we are committed to addressing them.We value your business and want to ensure that you are completely satisfied with our services.We apolo... read more
On Oct 1st 2023 had this company come out and get my trapped car out of the garage. I needed new springs, new pulleys and cables and also had new rollers installed. The job took 2 hours. Should have read the reviews about this company but they appeared to be reputable. I was charged $2500 for the job. Two days later I checked on what the required parts would cost. They amounted to less than $300. Emailed the company and asked them to send me an invoice and possibly reconsider that charge. Heard nothing from them. Im seventy ... read more
Business response:
Dear *****,Thank you for sharing your feedback about your recent experience with our company. We take all customer feedback seriously and appreciate your honesty.We sincerely apologize for any dissatisfaction you may have experienced regarding the pricing of your garage door repair. We strive to provide fair and transparent pricing to all of our customers. We understand your concerns, and we are committed to addressing them.We value your business and want to ensure that you are completely satisfied with our services.We apolo... read more
On Oct 1st 2023 had this company come out and get my trapped car out of the garage. I needed new springs, new pulleys and cables and also had new rollers installed. The job took 2 hours. Should have read the reviews about this company but they appeared to be reputable. I was charged $2500 for the job. Two days later I checked on what the required parts would cost. They amounted to less than $300. Emailed the company and asked them to send me an invoice and possibly reconsider that charge. Heard nothing from them. Im seventy ... read more
Business response:
Dear *****,Thank you for sharing your feedback about your recent experience with our company. We take all customer feedback seriously and appreciate your honesty.We sincerely apologize for any dissatisfaction you may have experienced regarding the pricing of your garage door repair. We strive to provide fair and transparent pricing to all of our customers. We understand your concerns, and we are committed to addressing them.We value your business and want to ensure that you are completely satisfied with our services.We apolo... read more
Prices were on the high side for the springs but the tech did a good job and was quick about it but unfortunately, the tech charged my cc 3 times for the charges and was told by customer ********************** to email them a copy of my cc statement before they will consider refunding the extra charges. Poor customer ********************** on my opinion.
Business response:
Dear ****,We appreciate you taking the time to share your feedback regarding your recent experience with our company. We sincerely apologize for the inconvenience you've faced, and we take your concerns very seriously.First and foremost, we want to assure you that we have taken immediate action to correct the billing error and have initiated the refund process for the extra charges to your credit card. We understand how frustrating this must have been, and we apologize for any inconvenience it may have caused.Regarding the i... read more
Prices were on the high side for the springs but the tech did a good job and was quick about it but unfortunately, the tech charged my cc 3 times for the charges and was told by customer ********************** to email them a copy of my cc statement before they will consider refunding the extra charges. Poor customer ********************** on my opinion.
Prices were on the high side for the springs but the tech did a good job and was quick about it but unfortunately, the tech charged my cc 3 times for the charges and was told by customer ********************** to email them a copy of my cc statement before they will consider refunding the extra charges. Poor customer ********************** on my opinion.
Prices were on the high side for the springs but the tech did a good job and was quick about it but unfortunately, the tech charged my cc 3 times for the charges and was told by customer ********************** to email them a copy of my cc statement before they will consider refunding the extra charges. Poor customer ********************** on my opinion.
A long story. They told me $129 to install a (free with service) garage door bottom weatherstripping. (I called in to verify the price). Then it went to $330! (For another metal piece, plus travel time plus???) Then they made my tenant believe that my garage door was not safe!! (I dont think they should be talking to MY tenants AT ALL. I AM PAYING THE ****** ***** then my tenants feel like it is unsafe. THEN they said I NEEDED more work to the tune of $1200!! I said ABSOLUTELY NOT!! So I took care of that problem AND I calle... read more
Frequently asked questions about A1 Garage Door Service
How is A1 Garage Door Service rated?
A1 Garage Door Service has a 4.7 star rating with 2,292 reviews.
When is A1 Garage Door Service open?
A1 Garage Door Service is open now. It is open 24/7.
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