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A1 Garage Door Service

4.7

About this business

A1 Garage Door Service is a family owned and operated garage door repair and installation company based in Charlotte, NC. We proudly serve Charlotte and the surrounding area from Matthews, Indian Trail, Cornelius, and everything in-between. We've been recognized and awarded for our outstanding craftsmanship, value and customer service. Our mission is to make amazing customer experiences, one neighborhood at a time! 

Location details

10721 John Price Rd, Charlotte, NC, 28273, United States

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4.71,746 reviews
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Andrew R's profile image
Andrew R 
3 years ago

A1 Garage is NOT licensed in the ****************. They sold me a new garage door install in April. Told me 4 weeks for install, then 10 weeks, called 6/20 and found out they are not waiting on permits there waiting on an actual license to be able to get a permit. They should not be selling anything with out a license and have been misrepresenting themselves to customers. 

Kyle K's profile image
Kyle K 
3 years ago

Fantastic work! My tech ******* was honest and worried quickly to repair my garage door alignment springs. He replaced the springs on both sides so I didn't have to worry about the old spring snapping like the first. He worked quickly and showed up right on time the same day I called. Excellent service and great price! 

Business response:

Thank you **** for your kind words and 5 star review for the service ******* provided. Our goal is to provide an exceptional customer experience to all of our customers. 

Richard M's profile image
Richard M 
3 years ago

Spring broke on the door in the morning. Called A 1 at 11 am. **** was on the job at 1:30 the same day . Very professional & knowledgeable. Can't say enough good thing about my experience. This was in ********** **. 

Business response:

Thank you ******* for giving us a great review. Our goal here at A1 Garage Door Service is to provide a high level of service so we can continue to exceed our customers expectations.Thanks,A1 Garage Door Service Management 

Jerry G's profile image
Jerry G 
3 years ago

**** and **** were punctual and communicated everything from arrival time to options on repair or replacement. Were able to show detail in the both the problems and solutions with photos and explanations. They were well informed and gave us plus and minuses with repair or replacement. I would highly recommend this Company and especially this team! 

Business response:

*****-Thank you for providing us a 5 star review through BBB. You were definitely in the right hands with **** and **** to service your garage door needs. We appreciate you allowing us an opportunity to earn your business. -A1 Garage Door Services 

Mona S's profile image
Mona S 
3 years ago

We have had a great experience with A1. ****** was ************** and he was thorough, took the time to explain our options and completed the work in a professional manner. I highly recommend A1 and will use them again when the need arises.MD 

Lisa B.'s profile image
Lisa B. 
3 years ago

If there was a star rating that was indicative of sub zero, that is what I would give. My door needs to be replaced. I had a rep come out to bid the replacement, and I agreed to do an upgraded door ONLY because it was in stock and could be installed in two weeks. This is very important as I am under protective orders and in a house that cannot be secured, so time is of the essence, and they knew this. Two days before installation, they called and canceled for an unknown reason. This reschedule put me weeks out yet again. I h... read more

Business response:

On 03/18/2022 we had to call customer to reschedule due to a Tech injury. Our Install Coordinator (******) called customer and rescheduled for 04/07/2022. On 04/07/2022 we received an email from Amarr (Supplier) stating that they did not have the order due to the plant sending the wrong order. They had sent the wrong sections to A1 Garage Door Service. Our supplier indicated that they would let us know once this has been corrected and available. Our Install Coordinator (*******) called the customer and told her the vendor di... read more

Chatauna R's profile image
Chatauna R 
3 years ago

My name is *********************************. I am very grateful to God for sending me A1 Garage Door Service and the technician that came out to our home. His name is *****. I had bumped into my garage door and knocked it off the railings and bent it. I called a number of other people who wanted to charge me $2,000.00 for a new door. I knew I did not need a new door. When ***** from A1 Garage Door Service came out, he was very nice, polite and professional. He said I did not need a new door. He was able to fix my garage doo... read more

Business response:

Thank you ******** for your kind words and review. We are so happy that you allowed us an opportunity to earn your business. 

Dave S's profile image
Dave S 
3 years ago

I received a coupon for a garage door tuneup. ****** could not answer my questions as to what it covered. ****** serviced the door. He presented me the **** and there was a twenty five dollar trip charge. I was not told there would be this charge and it was not on the coupon. I WANT MY MONEY BACK. This practice is fraud. I told him i would not use this company again and he said a lot of people were saying that lately. 

Business response:

Our Area Manager called customer at ******* to follow up with customer regarding customers concern about the $25 trip charge. The Area Manager refunded the customer the same day we talked to customer. 

Brian C's profile image
Brian C 
3 years ago

Terrible company! A1 replaced my garage door in December 2019. Since then (today is 3/13/22), Ive had to call them 6 times to come back and fix many different items including springs, rails, etc. The service they provide is terrible and at this point, I believe their company motto is to leave certain items out of spec so they can continue to get called and **** for additional labor or ridiculously marked up parts.SAVE YOUR TIME, MONEY, AND EFFORT BY GOING TO A DIFFERENT COMPANY!!To top it off, every person I speak with in th... read more

Frequently asked questions about A1 Garage Door Service

How is A1 Garage Door Service rated?

A1 Garage Door Service has a 4.7 star rating with 1,746 reviews. 

When is A1 Garage Door Service open?

A1 Garage Door Service is open now. It is open 24/7. 

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