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A & E Factory Service
- Home Services
- Houston, TX
About this business
Location details
16555 Park Row, Houston, TX, 77084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Why do they advertise they are open 7 days a week yet do not answer phones on Saturday or Sunday? Change your webpage if you are no longer open 7 days a week. I was told to call on Saturday to make an appointment but no luck. Samsung gave me A&E's number but as I read reviews, I'm surprised they are still in business with so many dissatisfied customers.
My Samsung dishwasher stopped working and A&E came to diagnose the problem. The service diagnostic fee was $59.00. I was told I needed a new main board and case break for the washer for a total of 293.00. I requested they put my order on hold so that I could talk to my husband about the cost. I then, also called Samsung who said they would cover the cost of all parts (excluding labor). I followed up with A&E to proceed with the repair and they said the order had been cancelled and we would need to diagnose the problem again,... read more
What a terrible company. I've been waiting since 8AM for one of these folks to show up. I called, and they told me someone came out, we weren't home (home all day) and they left a note (no note). Once I told them there was no note, they changed their story to "The technician is really busy, and will be there soon". We waited until 4PM, then called again, and was repeatedly "disconnected" while they transferred my call. Finally, I reach someone, and they tell me they can come out tomorrow. Hard pass. We'll be taking our busin... read more
Just want to make everyone aware that this company is an absolute joke! The worst customer service I have ever experienced in my life. A customer service rep actually hung up on me when I asked to speak to a supervisor. My appointment was scheduled and rescheduled and confirmed twice and still the morning of the appointment no one showed up. 4 1/2 hours later when I called them to find out what was going on, they stated that no techs are working today because of the in-climate weather. I'm pretty sure everyone I know that wo... read more
Showed up at my house to fix my oven. I told the repairman it was the fuse, he disagreed and spent 10 minutes on his computer then informed me it was the fuse. He started to do the work then stopped after he said he was afraid he would damage my cabinet. He refused to do the work then charged me $200 for the part and the minimum trip charge. I called A&E and they refused to be of assistance in any way and refused to refund any of the money. I strongly recommend that you do not allow A&E in your house for any reason whatsoeve... read more
Frequently asked questions about A & E Factory Service
How is A & E Factory Service rated?
A & E Factory Service has a 1 star rating with 55 reviews.
When is A & E Factory Service open?
A & E Factory Service is open now. It will close at 6:00 p.m.
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