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A & E Factory Service

1.0

About this business

Location details

16555 Park Row, Houston, TX, 77084, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.055 reviews
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Ann Morton Cargile's profile image
Ann Morton Cargile 
5 years ago
Ria Downs's profile image
Ria Downs 
5 years ago

My sister bought a stove 6mo ago, have been waiting around for a week, every day is an excuse. This last time they cancelled told her that she rescheduled which is all lies, she asked to speak to a supervisor then they hung up on her. What kind of business are you running? Being reported to the BBB 

Mary Adams's profile image
Mary Adams 
5 years ago

I was forced to use this service through my Lowes extended warranty. 2 months later, my dryer is still not working When I called customer service at 800.905.9505, and later, Roger, the only American whose number I have, 601.862.8194 I was told that no one has control of the service people or their multiple canceled appointments. I am told there is no one on a corporate level to speak with. 

Brenda Nelson's profile image
Brenda Nelson 
5 years ago

We have been trying to get our refrigerator repaired since April. First, the wrong parts were ordered, then only one technician showed up for a 2 person job, then the job was done wrong, then, again, only one person showed up for a 2 person job, then, no one showed, then again today one person showed up for a 2 person job (after we called to confirm that 2 people were coming. My husband called, and the customer service rep hung up on him (granted he was mad, but was not rude). This company is a joke. I have never experienced... read more

David Simone's profile image
David Simone 
5 years ago

By honoring their repair commitments and giving the customer a courtesy call to advise the customer when they expect to be at their house. 

Jerrell Beard's profile image
Jerrell Beard 
5 years ago
Stephanie Trahant's profile image
Stephanie Trahant 
5 years ago
Tom Lucas's profile image
Tom Lucas 
6 years ago
Charles Spender's profile image
Charles Spender 
6 years ago

You were supposed to repair my freezer on December 12 at my home. The freezer was irreparable. The service call for the repair was $99 which I paid on the spot with his credit card reader. In January I got a bill in the mail for $99. I have called no less than 5 1-800 numbers and have basically been given a line of BS from each person I called. I cant dispute with anyone on the phone, they wont talk to me. My bank, Chase, confirms that you got the payment on December 16 for the full $99. As you don't want to talk to me I wil... read more

Frequently asked questions about A & E Factory Service

How is A & E Factory Service rated?

A & E Factory Service has a 1 star rating with 55 reviews. 

When is A & E Factory Service open?

A & E Factory Service is closed now. It will open at 9:00 a.m. 

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