24 Hour Fitness

Simone S 

on BBB

2 years ago

I got an package for personal training with ***** the manager of personal training at Balboa Ave , I got injured 2 times while he was training me. After that I requested other personal trainer and wasnt able to finished the package I bought because of the injury I got while he was training me and when I went talk with the general manager of gym he doesnt have any idea the package he sold to me because he not suppose to be selling, anyways I told them I went to my PCM and he referred me to physical therapy because since the i... read more

Jeremy S. 

on BBB

2 years ago

An employee, named ******, from 24 hour fitness in ********, **, will drive away business the longer he is employed there. No people skills and he has no clue on how to handle disputes. I just purchased an annual membership a week ago and my phone app supposedly pulled up an old membership account. Rather than ****** figuring out how to look in the system to see that I just purchased another membership, he proceeded to say my membership was expired. When I expressed disagreement, he proceeded to threaten I would no longer be... read more

Ronald H 

on BBB

2 years ago

At the 24-hour fitness in *******, ** there is a manager who plays pickup basketball with other members. He is a bully. He threatens to cancel memberships because he doesn't get a call or doesn't like a call that was made. He verbally abuses senior members and asks why you are here and why are you playing and says you can play now, and you must play later. He also threatens to kick some others a** 

Michael C 

on BBB

2 years ago

The 24 Hour Fitness in ************* ********** on *********** continues to be a Filthy Pig Sty. The gym is always dirty; especially the mens locker room.The cleaning crew uses dirty water to mop the floor in all of the areas and there is dirt, gum, scum and hair everywhere.The Manager refuses to ask the morning attendant to instruct the cleaning crew to use clean water. How hard is that?The attendants also do not take items out of the lockers that has been left behind.There have been items in lockers for weeks that are not ... read more

Eddie R 

on BBB

2 years ago

My wife and I had our gym membership with 24 hour fitness, canceled during the Covid19 pandemic. We didn't want it to be closed but they said that's what we had to do we couldn't suspend our payments. We have tried to return to the club but it's become to expensive. I'm 61 years old and I needed the gym to stay active, but they don't care as long as they can get more money out of people. 

XUAN THIEU N 

on BBB

2 years ago

I got really bad experience with 24 hours fitness. The location I went to is located in *************** with the zipcode: *****. I signed up the membership with 24 hours fitness in 02/12/2022. And it's a monthly payment, I can cancel any time. The gym member clearly told me that as long as I cancel before 04/11, I wont get charged for the annual fee and I won't be charged for the third month and so on. So I came in to see them on 04/07 and cancel my membership. After talking to the gym member over there, he told me that he c... read more

Lloyd P 

on BBB

3 years ago

This is not a gym to go to.I went to this gym because it closed later than other gyms in the area. I arrived at 8:45pm on Sunday evening 3/27/22 and came back to around 9:30pm only to realize my vehicle had got broken into. Several other vehicles were also broken into and I immediately went back inside to notify the staff and call the authorities. The staff stated that their surveillance does not work and even if it did, they don't have access to it. The staff stated that this happens frequently here and that its prone to th... read more

Ed L 

on BBB

3 years ago

I'm currently looking at replacing this gym entirely or even cancelling my membership. Last night, 02/22/22 I was checking in to this club (******* Gateway) and I needed to use the restroom. As I approach the restroom I notice that it is blocked with red tape and a sign that says "janitor on duty." I go to the front desk and ask how long will it take for the janitor to finish cleaning the restroom. The member tells me that the restroom is currently temporarily closed due to a water pipe that was leaking. I then ask if there ... read more

Kristin L 

on BBB

3 years ago

I am also going to file a formal complaint but I wanted to leave a review. The 24 hour fitness in Hawthorne is the worst of all the 24 hours I've been too. I have been a member for 14 years and it has gotten out of hand. The staff is rude but that's not my issue. My issue is the equipment stays broken. I made appts while covid was extreme and the steam room was broken. Two years later, the stream room is still broken and all the staff can tell me is that the part to fix it costs tens of thousands of dollars as if to say they... read more