24 Hour Fitness

Heather K 

on BBB

a year ago

The front desk had no written documents on reservations for classes. They did not know where a member was in the class or not. They said they have to keep the attendance for insurance purposes; no record. Deny access at will and will reason with misunderstanding. This is no customer service at all. The ********************** team needs to more transparent on protocols. This is a disappointment. I did not understand why it is so difficult to handle reservations. 

KS G 

on BBB

a year ago

This facility as well as 24-Hour Fitness Corporate Management operates with no conscience. In January 2020, I was visiting family in ******** and came to this location to swim. The surface around the pool was slick - unlike any other pool surface (24 hour and non 24 hour) I had ever encountered. It was wet and it caused me to slip and fall backwards into the stair area of the pool. My head hit hard and I was knocked out and I woke up underwater at the base of the stairs. I was then told by the facilities manager that he had ... read more

Eduardo M 

on BBB

a year ago

Just got charged WAY more than a regular customer paying month to month (I have a yearly plan).Can't cancel the membership in the website (only page that doesn't load) and can't get through on the phone. 

andy d 

on BBB

a year ago

worst service by the management, and employee attitude at ********* , ***** ***** branch. The wet area has been close for more than two months with out response answer or inform when they are going to open back. When ask, answer are we dont know when and have no available date. 

Marcus M 

on BBB

a year ago

The basketball gym closure at night due to fights needs to stop. They did not kick out the people fighting and the basketball gym should be open 24 hours like the rest of the gym is. Stop punishing positive action from 99% when a couple idiots want to ruin that. 

Sophia S 

on BBB

a year ago

Before my 1-year membership expired, I used the 24 Hours Fitness website to cancel my membership. It couldnt find my active account to cancel from. Then in Apr 21, 2023, my bank account was charged $399 for membership auto-renewal. I tried to call customer service. it told me to use their website to contact them. I used their website, theres an online form for contact. Used that, but the Submit button didnt work. Theres no email address for customer service, either. I called the local 24 Hours Fitness in ********* **********... read more

Yan C 

on BBB

a year ago

The front desk denied my access to the group class that I made reservation only because I was late for 5 minutes, but there is no written policy saying that I couldn't go to that class if I am 5 minutes late. They don't respect my membership right at all. 

Christine C 

on BBB

a year ago

24 Hour Fitness continues to charge 4 times a month for 2 cancelled memberships. Ive never had 4 memberships but since I tried canceling due to illness they started charging me 4 times. Unresponsive to my inquiries. 

dylan p 

on BBB

2 years ago

they will not let you cancel your membership on their website