24 Hour Fitness

Amanda O 

on BBB

2 years ago

I've requested that they remove my number from their call list multiple times and I'm still receiving calls. I told them that someone who's name I do not know and have zero relation with signed up and used my phone number and the calls still come in. 

Michael O 

on BBB

2 years ago

I had a lifetime membership and was a member in good standing for 20 years. Until one day in April (2022) when another member apparently complained to the manager that I was taking pictures of her from across the gym floor (I'm gay, and I wasn't). Didn't matter, they suspended my membership and I had to resolve with the corporate office, by sending a certified letter. That is the only way to contact them, if you call their 800 number it ************** you to your local gym, and they have no authority to resolve issues. I fin... read more

AJ P 

on BBB

2 years ago

Put simply, they are no longer24-Hour Fitness. The majority of their clubs in Southern ********** are not open 24 hours a day. My home club in ***************, ** is open only until 10pm Monday-Thursday. On the weekends it closes even earlier at 9pm. I understood in the aftermath of ***** but that's no longer an excuse. The gyms are packed in the evening because everyone has to come before the early close time.Shouldn't they have to change their name? They built their business on the foundational principle that the clubs are... read more

Tiffany H 

on BBB

2 years ago

********, ** Alameda Pkwy....This place is FILTHY! I mean gross and filthy! I don't think they have ever cleaned their machines or floors in years. The fans are covered with rings of dust and filth so do not turn them on. The machines are old, worn down and need painted. The cable machines you can hardly push up and down to set. Most of the time several of the cardio machines are not working. Good luck finding anyone wiping down their machine after each use, gross! And God forbid someone at the desk greet you when you walk i... read more

Isabella O 

on BBB

2 years ago

3/20/2023 @ about 10:50 am. Based on previous reviews online about this place being dirty, I decided to get a 3-day pass online before committing. Upon entering the facilities, I walked up to the front desk and was completely ignored by one of the ladies who seemed superior and older. I waited till she was done helping the younger one with a poster. After she left, I told the younger one that I had a 3-day pass. She waited for further information from her superior then asked me if I had been there before. I said yes about 4 ... read more

Lunkown U 

on BBB

2 years ago

********** Location *************************************************************************** *****(Manager) 20minute wait before I was helped -Manager was not aware of any offers online I selected a free pass for this location online to try the facility before signing up to be a member -***** basically told me its only $1 to join 24 hour fitness so if I dont have that NO I CANT USE THE FREE PASS Although Im aware that the location has that option HE DID NOT WANT TO HELP Man who turns away someone who is wanting to join bu... read more

Roxanne C 

on BBB

2 years ago

Visited on 03/11/23 The gym is filthy and multiple amenities are unavailable. The pool is closed indefinitely due to ceiling repairs and blocked with caution tape and 2 stacked plastic tables. The classes are being held on the basketball courts. Occasionally people will not realize it's a class and attempt to play while the class is being led. The wet area is disgusting. While sitting in the hot tub with jets running, brown film formed across the top of the water. The benches in the wet area are so caked with dirt. Several e... read more

Bonnie R 

on BBB

2 years ago

Jacuzzi and swimming pool are not clean. My eyes hurt after using the pool. **************** was bad. They did not tell me my account was auto renewal when I signed up the annual membership. I have not been there for a few months, so I forgot what date I signed up. When I called, it was a few days past one year. They already charged me another $299.99. Of course, they will not let me cancel my membership for this year or prorate it. 

mike a 

on BBB

2 years ago

Don't go to that place unless you want to get robbed into your lockers,It happen to me a couple of days ago someone broke the lock and stole money etc from my wallet, reviewing other reviews in other platforms I m not the only victim in THIS PARTICULAR LOCATION...in Mission Hills,**********