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13 Stripes
- Plano, TX
About this business
We're the top rated Hyundai dealership in the Phoenix area. Our customer service is unrivaled in the area. We're located at the north end of the Scottsdale Airpark runway at Frank Lloyd Wright Blvd & Northsight Blvd. We sell and service every Hyundai model including Kona, Santa Fe, Tucson, Sonata, Elantra, and Veloster. Stop in today for the best dealership experience around.
Location details
5700 Tennyson Pkwy suite 300 unit, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I wanted to report the experience I had today at Earnhardt Hyundai at North Scottsdale because I am very upset and I value the Hyundai brand. I called the service department of Earnhardt Hyundai to schedule an appointment for my first maintenance at 7500 miles. The lady who answered my call asked a few questions about if I bought the car from them or if this is my first service appointment with them. After I answered these questions the lady asked my name and as soon as I tell my name Yusuf, she said “I am so sorry we do not... read more
Business response:
Yusuf, We're very disappointed to read about your impression of our service department following your attempt to schedule service for your Santa Fe Hybrid. Our service coordinator Nazanin who I presume must be who you spoke with, would seem to be the least likely person to schedule someone differently based on their name. Your Santa Fe does have an open safety recall for the front seat belt pre-tensioner protection caps and our current scheduling capacity would put that particular service out multiple weeks. This recall requ... read more
Easy process. Jonathan was able to find me what I was looking for and the transaction was easy.
Business response:
Thank you, Matt! We're so happy to hear Jonathan ensured you found what you were looking for! Thank you for choosing Earnhardt Hyundai NS! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
I was in last month for oil change & warranty work. Very nice waiting room, sometimes I stop by and just hang out. (That’s not true). No complaints about service - however, I am here to say your webpage that calculates tire prices doesn’t work. Or at least it doesn’t work with an iPad & I don’t have a Microsoft tool.
Business response:
Robert, We appreciate you stopping by and we're happy to see that overall you had a quality experience. We appreciate your feedback regarding this issue on the website. We'll be sure to take a look at it and we look forward to seeing you here at your next service visit. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Though somewhat difficult to reach by phone, Nazy was incredibly professional, friendly and efficient. The Genesis concierge was a real luxury and much appreciated.
Business response:
Thank you for your stars, Margaret. We're happy to hear Nazy delivered 5-star service and we can't wait to deliver another excellent service experience soon. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
The genesis concierge service was so easy and convenient. Great customer service! Would definitely recommend.
Business response:
Thank you for your stars, Megan! We're glad to hear our team delivered an excellent experience. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
No service Took my car in early in the morning to try to get my looked over because my handle broke and wasn’t really helped at all. I felt the greeter was a little rude and didn’t even bother getting a service writer to come help me and insisted on me going to the website to book an appointment. He also said all service writers were busy and i saw a few just sitting at their desk.
Farid is the man! He took care of me from the moment I walked in and I look forward to purchasing through him in the future.
Business response:
Congratulations and welcome to the family! We're thrilled to hear Farid delivered an excellent shopping experience. We hope you're loving your new ride! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
I had a great experience in purchasing my Hyundai Tucson. Brad was very thorough in explaining every step of the process to me. Once I decided on the Tucson he went above and beyond explaining all the bells and whistles on it. Great service from Brad and the whole Earnhardt team. Thank you for the painless process of buying my first Hyundai. I love it!
Business response:
Congratulations on your new Hyundai Tucson! We're thrilled to hear Brad delivered a wonderful shopping experience. Welcome to the family! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Cool SUV Our salesman Eric was great. He was friendly, honest and knowledgeable. He told us things that didn’t make make sense that dealers try and sell you. The process was mostly efficient but at times there was down time. Typical try to sell you extras in finance but not overly pushy. They were up front about pricing. At times they move numbers around for their purposes but when I questioned them they were always able to show me what they were doing. Overall a great experience and good dealership
Frequently asked questions about 13 Stripes
How is 13 Stripes rated?
13 Stripes has a 4.8 star rating with 6,328 reviews.
When is 13 Stripes open?
13 Stripes is closed now. It will open at 7:00 a.m.
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