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13 Stripes
- Plano, TX
About this business
Location details
5700 Tennyson Pkwy suite 300 unit, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Mike Southern is a tremendous asset to the dealership. He runs an efficient and professional service department!!
Business response:
We will be sure to let Mike know about your kind words and we hope to see you again! Take care! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
All the staff are excellent. They are competent, knowledgeable effective at solving any customer issues. All of the staff that I had engagement with, have been with the Company a long time. I highly recommend this dealership.
Business response:
It's a team effort here every day, as we strive to provide our customers with the best service possible. Hope to see you again! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Excellent service as usual. Service was performed within the timeframe promised. My service advisor, Ricardo, was very gracious in answering my questions and going over the results of the car inspection. Since it was hot outside, he offered me a bottle of cold water on the way out. A real gentleman! I really like the one-page, color-coded sheet that provides a summary of the results of car items inspected. It is very useful and visually easy to follow. I have been going to this dealership for years, and will recommend it to ... read more
Business response:
Puru, customer satisfaction is our main goal, and it pleases us to hear of your experiences! We can't thank you enough for your loyalty and we look forward to many more years! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Ibrahim and the staff at North Scottsdale Hyundai were very helpful in getting me a car that fit my budget!
Business response:
We are ecstatic to hear that Ibrahim and our team went above and beyond to get you into your perfect car! We look forward to working with you again! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Ricardo Garcia is an excellent service advisor. Takes the time to explain how using a better gasoline benefit the vehicle and can actually save you money.
Business response:
Ricardo is a great asset to us here and it's no surprise he provides you with the quality service you deserve. Thanks for choosing us here for your vehicle needs and we look forward to seeing you at your next visit. Hope all is well. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Truly an amazing experience for buying my first car. Staff goes above and beyond, swift service.
Business response:
It's so nice to know that you had a 5-star car-buying experience! Thank you so much for choosing us and we look forward to serving you again! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Great service BUT contacting service department via telephone frustrating. Receptionist says someone will call you back “by 6 pm” that day. It takes days to get a call back and on one occasion no call back at all. I know there are a lot of issues right now but don’t set expectations you can’t meet.
Business response:
Bubba, We're happy you receive quality service and we appreciate you sharing your concerns about our communication. It's vital that we're contacting our guests in a timely manner and we will be using your feedback as a learning opportunity. We hope your vehicle's treating you well and should you ever have any questions about anything, please don't hesitate to reach out. I'm here to help. Regards, Michael Southern Service Director michael.southern@earnhardt.com
Service Dept is excellent: terrific service by Service Advisors: Norm Rosen & Ricardo Garcia AND Service Dept Mgr: Mike Southern
Business response:
We're more than happy to hear that your experience was nothing short of stellar. Hope to see you back here again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Just recently graduated and the first time ever buying a new car with the help of some family members who were all Toyota and Honda owners. Not even before we walked into the building, we were met with a staff member named Syed who mainly helped us through the process of buying a new Hyundai 2022 Sonata SEL Hybird that was on the way to the dealership. To save time, I'll just list some of the positive things we encountered as there's pretty much nothing negative that I've encountered during my time there. - Very friendly: Sy... read more
Business response:
Wow! We work incredibly hard to provide our customers with an amazing experience, and hearing feedback like yours is why we do it! Thank you so much for taking the time to leave this review and we hope to see you again! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Frequently asked questions about 13 Stripes
How is 13 Stripes rated?
13 Stripes has a 4.8 star rating with 7,155 reviews.
When is 13 Stripes open?
13 Stripes is open now. It will close at 6:00 p.m.
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