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13 Stripes
- Plano, TX
About this business
Location details
5700 Tennyson Pkwy suite 300 unit, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The genesis concierge service was so easy and convenient. Great customer service! Would definitely recommend.
Business response:
Thank you for your stars, Megan! We're glad to hear our team delivered an excellent experience. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Farid is the man! He took care of me from the moment I walked in and I look forward to purchasing through him in the future.
Business response:
Congratulations and welcome to the family! We're thrilled to hear Farid delivered an excellent shopping experience. We hope you're loving your new ride! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
I had a great experience in purchasing my Hyundai Tucson. Brad was very thorough in explaining every step of the process to me. Once I decided on the Tucson he went above and beyond explaining all the bells and whistles on it. Great service from Brad and the whole Earnhardt team. Thank you for the painless process of buying my first Hyundai. I love it!
Business response:
Congratulations on your new Hyundai Tucson! We're thrilled to hear Brad delivered a wonderful shopping experience. Welcome to the family! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
I tried to buy a car from them on the internet and they sold it out from under me. Even with an approved application and deposit. Do not trust these people, they are not honest.
Business response:
Eric, We understand your frustration that you were unable to purchase this vehicle, but when we called you to confirm your deposit, we explained to you that one requirement of your purchase is for you to take delivery of the vehicle here at our store. Unfortunately, you wanted to have someone else come pick up for you. Should you like to discuss this policy in further detail, please contact me. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Hyundai issued an update to my 2017 Sonata's media system that crashed it. The service people were able to wipe the software, and reinstall it. The media system works just fine like it used to.
Business response:
Thank you for trusting our team to get the job done, Dean. Don't hesitate to reach out if there's anything else we can help with! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
This dealership has ZERO interest in customer service. Over the past 2.5 years, I purchased 3 new vehicles from Earnhardt Hyundai in Avondale, the most recent, a Palisade, Calligraphy. There was an issue with the paint. I called Earnhardt Hyundai, Scottsdale to see whether I could bring my 3-week-old SUV so the issue could be corrected, since I live much closer to their dealership than I do the Avondale location. Even though I have my vehicles serviced at the Scottsdale location, the only thing they did was brush me off, tel... read more
Business response:
We appreciate you sharing your concerns. We would have offered to help with this issue, but because it was a paint issue on a new vehicle, it is the responsibility of the selling dealer to resolve this issue, as it's most likely not something that can be resolved under warranty. We could have done a better job of explaining this to you and provided you with the quality service you've become accustomed to receiving here over the years. I understand this issue has been resolved at the dealership you purchased your vehicle at. ... read more
Everything done as promised each time I have been there. They took care of a warranty item with the no hassle.
Business response:
We appreciate your awesome rating, Tom! We look forward to taking care of you again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Excellent job on oil change and a recall repair. Work was completed in 35-40 minutes and the SUV looked great after a complimentary car wash,
Business response:
We strive to provide a quality experience and we're so proud of our team for delivering a 5-star service visit. Until next time! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Always such great service! ! We own multiple cars and they are amazing with customer service!!
Business response:
We're so proud of our team for taking excellent care of you, Joan! Visit us again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Frequently asked questions about 13 Stripes
How is 13 Stripes rated?
13 Stripes has a 4.8 star rating with 7,155 reviews.
When is 13 Stripes open?
13 Stripes is open now. It will close at 6:00 p.m.
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