YARDMAX

Ladd M 

on BBB

a year ago

**** holding handle of my mower came out on first use before I noticed that the nut vibrated off. Called customer service and they immediately sent out the parts I needed. The mower was extremely well packaged and protected by the shipping container. There was no assembly except to unfold the handles and the instructions were clear. There were multiple warnings about there being no oil in the motor - pretty hard to miss. The engine starts just ********** is a self-propelled walk behind mower which I am very happy with. 

David P 

on BBB

a year ago

Purchased a Yardmax push mower about 6 months ago, and today the back wheel totally fell off. I reached out to the customer service team on a whim, assuming it was too far past the purchase date. After submitting a quick form, they got back to me in a few hours, had be register using some information on the machine, and then sent me a replacement wheel right away! Great customer service from *************************! 

Robert S 

on BBB

a year ago

Mower ran over piece of cord that got tangled into blade. Shut mower off and cleared problem. Mower wouldn't start. Called for help. Received support immediately. Told to check plug and filter. Air filter was fine and plug had just the slightest bit of carbon. Cleaned off plug and mower has been working fine ever since. Technician followed up to make sure everything was OK. 

Ron J 

on BBB

a year ago

Machine was damaged in shipping and customer service ***** helped me get new wheels quickly!!Great Service!!!RonJ 

Rafael D 

on BBB

a year ago

I had a problem with my machine and the support person was very patient with me and explained different methods to fix the issue. Now the issue was fix thanks to *************** Thank you very much!!?? 

Richard W 

on BBB

a year ago

It started out as a bad experience when the engine on my Yard Max Mower blew up with less than five hours. Dealing with Yard Max was trying at times. It was taking weeks and going nowhere. They finally put someone in charge who got the ball rolling and getting my lawn mower back to me. Overall it seems to be a well made machine and I hope to get many years out m of it. 

Debbie M 

on BBB

a year ago

The customer service is great! They are very prompt with their replies and a solution. Thank you YardMax. 

Sarah M 

on BBB

a year ago

My yardmax lawn mower had a cracked rear baffle. The hole that was created caused the transmission box and several other parts to malfunction. I called yardmax and then sent in photos of the issue and through understanding and a great gesture yardmax customer service decided to replace the rusted out parts. Yardmax I was skeptical but you came through and delivered like champions do. Thank you for the great customer service. 

Daryl M 

on BBB

a year ago

**************** was one of the best I encountered. I emailed a problem with my start/stop cable, within a couple hours they wanted a more detailed explanation, sent it back and within a couple hours a new one was on the way, no charge. It should all be this good.