YARDMAX

Dallas K 

on BBB

2 years ago

I bought a $900 tiller didn't even get my whole garden tilled up and the transmission shift rod broke inside the housing. I contacted them on a wendsday they answered and wanted this and that for receipts. Once they received all that then I have been unable to get them to return a email or phone call. I have called them every day and left messages to no avail. The tiller isn't even a month old and hasn't done enough work to say so. 

Philip P 

on BBB

2 years ago

I bought a self propelled yardmax lawnmower on March 4th it is junk I only used it twice and self propelled went out. I called customer service witch took a long time waiting on phone they said that the parts were on back order and I would just have to wait and they will not replace the mower. Don't buy from yardmax total junk. Now I have to buy a new mower. 

Bernard C 

on BBB

2 years ago

They will have no problem taking your money but as far as getting all the assembly parts your on your own and incase I confused you they will leave out parts that come with the item you bought then call you a liar awful experience just wanted to cut my own grass 

Samuel P 

on BBB

2 years ago

I have been calling for two weeks early morning and daytime. They NEVER answer phone calls. I chose option#2 #3 #4 and left VM a few times No phone call back. NO ONE ANWERS PHONE CALLS. 

Tracey C 

on BBB

2 years ago

I purchased my lawnmower in April 2021, I had to get it serviced last year. I didn't have any issues my mower is still under the manufacture warranty. I went to cut my grass the other day, my mower won't start again. I'm having the same issue as last year only this time it's not the oil line. I Lowes where I purchased the mower they tell me I have to call Yardmax because it's still under the manufacture warranty and the additional don't start coverage until next month. I'm transferred over to Yardmax, I tell the representati... read more

Lydia M 

on BBB

2 years ago

I ordered a Yardmax snowblower a few months ago through Tractor Supply and was sent the wrong hardware kit and manual. I contacted Yardmax and at first was able to get connected with customer service fairly quickly, they said they would send out new hardware and a new manual. I received the hardware kit, no manual. But the hardware kit still did not include all the parts needed for the snowblower. It was still missing a shift arm that was absolutely needed in order for it to run. THIS time when I tried contacting Yardmax aga... read more

Bob W 

on BBB

2 years ago

Yardmax is the worst business I have ever had the experience to deal with. I had to take it in for repair. They did say I was under warranty and where I could take it. They have never responded to the bill I sent in. When I call they put me on hold and never come back. The blower it self rates a -0 on a scale of **** 

Aws A 

on BBB

3 years ago

Trying to order a part online but you cannot chose an adress in ****** for delivery.Calling the customer service and she tells me her computer is down and that she will calle next day but never did Called next day and she said she cannot helpe in ******.I blame ****** as well for bring this brand to ****** with no customer service. 

Jeff M 

on BBB

3 years ago

Horrible customer service. 9 ton log splitter motor seized up after 3 hours of use. They refused to send me a new unit. Would only send me a new motor that I would have to install myself. DO NOT BUY ANY YARDMAX PRODUCTS.