YARDMAX

Brenda S 

on BBB

2 years ago

terrible customer service has a Don't care attutidue.. product no good and they will not give me a refund after having only 93 days.. Has problems from the start on this gas lawn mower. The ******* store said their 90 day had expired, however Yardmax has factory warranty. Well they refuse to help.. want to repair, have me take to a shop(my gas) pay for the repair!!! then they will send me my money$$ back.. Really a $300.00 purchase and 30 days I didn't even go out side, in ***** where heat here over 1 month over 112 to 115 d... read more

Robert S 

on BBB

2 years ago

Bought a cement mixer. Missing major part. Don't even know if the thing is quality. It ** un usable. 

Christopher H 

on BBB

2 years ago

I bought a new lawnmower that wouldn't start. After trying all the recommendations from their website and instructions I attempted to contact customer service. I called numerous times and was on hold at minimum ***** minutes each time due to "high volume". I had called at various times of the day during business hours. AFter holding for a certain amount of time you are prompted to email their customer service which I did three times without no response. I even attempted to contact their sales department and got someone's voi... read more

Dallas K 

on BBB

2 years ago

I bought a $900 tiller didn't even get my whole garden tilled up and the transmission shift rod broke inside the housing. I contacted them on a wendsday they answered and wanted this and that for receipts. Once they received all that then I have been unable to get them to return a email or phone call. I have called them every day and left messages to no avail. The tiller isn't even a month old and hasn't done enough work to say so. 

Philip P 

on BBB

2 years ago

I bought a self propelled yardmax lawnmower on March 4th it is junk I only used it twice and self propelled went out. I called customer service witch took a long time waiting on phone they said that the parts were on back order and I would just have to wait and they will not replace the mower. Don't buy from yardmax total junk. Now I have to buy a new mower. 

Bernard C 

on BBB

2 years ago

They will have no problem taking your money but as far as getting all the assembly parts your on your own and incase I confused you they will leave out parts that come with the item you bought then call you a liar awful experience just wanted to cut my own grass 

Samuel P 

on BBB

2 years ago

I have been calling for two weeks early morning and daytime. They NEVER answer phone calls. I chose option#2 #3 #4 and left VM a few times No phone call back. NO ONE ANWERS PHONE CALLS. 

Tracey C 

on BBB

2 years ago

I purchased my lawnmower in April 2021, I had to get it serviced last year. I didn't have any issues my mower is still under the manufacture warranty. I went to cut my grass the other day, my mower won't start again. I'm having the same issue as last year only this time it's not the oil line. I Lowes where I purchased the mower they tell me I have to call Yardmax because it's still under the manufacture warranty and the additional don't start coverage until next month. I'm transferred over to Yardmax, I tell the representati... read more

Lydia M 

on BBB

2 years ago

I ordered a Yardmax snowblower a few months ago through Tractor Supply and was sent the wrong hardware kit and manual. I contacted Yardmax and at first was able to get connected with customer service fairly quickly, they said they would send out new hardware and a new manual. I received the hardware kit, no manual. But the hardware kit still did not include all the parts needed for the snowblower. It was still missing a shift arm that was absolutely needed in order for it to run. THIS time when I tried contacting Yardmax aga... read more