YARDMAX

Rick W 

on BBB

a year ago

Yard max YM0115 concrete mixer has a warped drum. It makes a terrible noise, I called factory they wanted pictures i sent them then they wanted videos, i sent them. The representative said they call me next day. They did not call. Will be tacking mixer back to *********** Yard max doesnt stand behind there products. **** in ************ **. 

Zachary N 

on BBB

a year ago

Needed a snow blower part because no aftermarket will work. Called direct and was offered the part to be delivered within 2-5 business days, no problem. We are a week over and the part has not been shipped and since then we have 2+ feet of snow that I can't move because of a back injury. Horrible customer service. Happy to take your money and waste your time. 

Greg S 

on BBB

a year ago

Exceptional customer service. ******* actually went to the warehouse and sent me a picture to confirm I was ordering the correct replacement part for my log splitter. Part was ordered and shipped right away. 

Ronaldo S 

on BBB

a year ago

I needed a part for my snowblower, and YardMax support promptly helped me and shipped the part in just a couple of days. World class support! Thank you. 

Dan G 

on BBB

a year ago

I had ordered some parts. There was a slight error in quantity so I emailed customer service. The issue was resolved right away in a friendly manner. Thanks, *** 

Paul C 

on BBB

a year ago

Good mower at a good price. Was missing a part. **************** was quick, friendly and eager to fix the issue. 

Jorge C 

on BBB

a year ago

******************************* provided excellent customer service. Once we identified what was wrong with my Log Splitter, she immediately sent me the parts. Any question I ever had was promptly answered. 

-$45.00 and my time F 

on BBB

a year ago

Bought a mower and it smoked from day one. After calling several times was the carburetor but they couldn't explain the oil coming from the exhaust. Told me to take to shop and they would fix after taking it was told it's my fault the crankshaft was bent and had to pay ***** to the shop for looking at it . After sending videos of the issue from day one they sent me a new motor funny since it was user error they would do that. Had to install myself so good and bad I guess out ***** over all. 

Tom J 

on BBB

a year ago

I had a bearing lock up on my cement mixer. Once I contacted YardMax, and indicated where the failure point was, I was promptly sent the necessary parts and now have my mixer up and running again. I am very pleased with the service I received while dealing with this. *******************, Salem, IN