Window World of Atlanta

Solongo D 

on BBB

4 years ago

I feel helpless trying to get our windows that were ordered in Nov 2020. It is now April 2021 and still no windows. When we signed up with the Window World Atlanta, we were told the windows will be installed in Dec 2020 or Jan 2021. I had to call them in Feb 2021 to check on the windows and had to schedule installation for end of April 2021. Which I did not prefer but had to accept. Was expecting the windows lot sooner. I asked for the sales representative we've worked with to discuss the delays but he didn't reach out. And ... read more

DavidB 

on BBB

4 years ago

December first of 2020 I ordered garage doors from Window World Atlanta. I was promised delivery by mid February. Four months later they still have not been delivered. All I get is excuses, changing stories and pitiful So Sorry comments. The latest delivery date is now April 20. I will never do business with them again. 

Tim Weeks 

on BBB

4 years ago

I ordered some replacement doors and a window on November 16th 2020 I was told at that time the wait time would be 8-12 weeks until installation. I called several times asking for an installation date and given the reason for delay was production issues. I was eventually given a date of March 19th 2021 which is over 16 weeks from the date of order. Then the day before I was called and told the installation date has to be rescheduled because of a weather delay and the earliest appointment available is April 13th 2021 that's a... read more

Phyliss B 

on BBB

4 years ago

I had Window World to replace 5 windows in my sun room. It took several weeks, but that was ok. The installers did an excellent job. So a few months later, I decided to get 9 more windows. The wait was long again. But that was ok. But the 3 installers that came to do the work was on another whole level. They made so much racket removing my front double window, I had to see what was going on. They removed and did not replace 2x4 wood from the frame. Another window in my sunroom was too short by a lot. So they filled it in wi... read more

Howard W 

on BBB

4 years ago

Avoid this company. I bought windows in November. After signing the contract, the salesperson told me they'd be installed in mid-January, but that if I was lucky, maybe end of December. It was attributed to a manufacturing delay. I was accepting of that given the pandemic. When I hadn't heard from them in January, I called. They told me that my windows had arrived a few days prior but that they were still installing orders from August, the earliest they could get mine installed was the end of March. As I was trying to elimin... read more

Renee 

on BBB

4 years ago

I signed a contract in Sept 2020 with a 6-8 week promise that my 8 windows would arrive. I feel like I've been given the run around. Why am I calling versus to window world calling and providing updates. This is not the proper way of doing business if you call yourself a reportable company.. Whenever i follow up, I've been told that someone will return my call. i received one call back in December and at that time i was told the same thing, manufacturer is backlogged due to Covid 19. It is now February, 5months later whe... read more

Victor R 

on BBB

4 years ago

At the start of 2021 I called this company and asked for an appointment to replace a window. This company was recommended by the paint company that had just painted our house because they did single window replacements. An appointment was made for January 5th. The rep from Window World called on January 4th to confirm the next day appointment and things looked good, except he never showed up or contacted us. At t(e end of January I contacted the company and was transferred to Hassan, that told me a policy had been implemente... read more

Amanda O 

on BBB

4 years ago

Had a contract signed the beginning of July 2020 for windows, garage doors, and siding. Windows went in great. Garage door was installed around October. Now end of January 2021 and just getting the Siding started. Crew was supposed to come out November, turned into December, and now January. First they blamed manufacturer for COVID related manufacturing issues, then no reason for November or December no shows. January COVID hit the crews or so they said for three weeks. Both crews mind you. Now I'm on a supposed to be two da... read more

Heather R 

on BBB

4 years ago

We purchased a sliding glass window around the last week of September and was quoted a 6-8 week timeframe for the installation. As any other customers, we experienced severe delays. I reached out to Window World at the beginning on December and every two weeks after until 1/26. I was told during each call that "We will call you in about 2 weeks to schedule an installation day." I understand that COVID has delayed pipelines, but managing a realistic expectation is essential. During our consultation, why were we given a 6-8 we... read more