Window World of Atlanta

Renee 

on BBB

4 years ago

I signed a contract in Sept 2020 with a 6-8 week promise that my 8 windows would arrive. I feel like I've been given the run around. Why am I calling versus to window world calling and providing updates. This is not the proper way of doing business if you call yourself a reportable company.. Whenever i follow up, I've been told that someone will return my call. i received one call back in December and at that time i was told the same thing, manufacturer is backlogged due to Covid 19. It is now February, 5months later whe... read more

Victor R 

on BBB

4 years ago

At the start of 2021 I called this company and asked for an appointment to replace a window. This company was recommended by the paint company that had just painted our house because they did single window replacements. An appointment was made for January 5th. The rep from Window World called on January 4th to confirm the next day appointment and things looked good, except he never showed up or contacted us. At t(e end of January I contacted the company and was transferred to Hassan, that told me a policy had been implemente... read more

Amanda O 

on BBB

4 years ago

Had a contract signed the beginning of July 2020 for windows, garage doors, and siding. Windows went in great. Garage door was installed around October. Now end of January 2021 and just getting the Siding started. Crew was supposed to come out November, turned into December, and now January. First they blamed manufacturer for COVID related manufacturing issues, then no reason for November or December no shows. January COVID hit the crews or so they said for three weeks. Both crews mind you. Now I'm on a supposed to be two da... read more

Heather R 

on BBB

4 years ago

We purchased a sliding glass window around the last week of September and was quoted a 6-8 week timeframe for the installation. As any other customers, we experienced severe delays. I reached out to Window World at the beginning on December and every two weeks after until 1/26. I was told during each call that "We will call you in about 2 weeks to schedule an installation day." I understand that COVID has delayed pipelines, but managing a realistic expectation is essential. During our consultation, why were we given a 6-8 we... read more

Carol R. 

on BBB

5 years ago

I had 12 windows replaced in a sunroom. Salesperson was very good and did not try to sell me the top of the line windows. Helped me choose ones best for my house and weather in GA. Windows came in when they said and they were installed in 3 days. Three installers came and they did a great job. I can really tell a difference from my old single pane windows. They are keeping the cold air out and are easy to clean. So far so good. I guess I will have to see when a problem occurs, if they will come out in a timely manner. 

Don Doster 

on BBB

5 years ago

Unfortunately, I am having a horrible experience with Window World. I am still in the middle of it. Long story short, I signed a contract to have two windows in the front of my house replaced on August 18th. I also paid $1,750 on that day as a down payment on the window replacement. It is now November 30th and my windows have not been replaced. At the signing of the contract, I was told it would be 4 - 6 weeks. The sales person at the time measured the windows twice. The sales person evidently quit and went back to being an ... read more