Window World of Atlanta

Pablo S 

on BBB

3 years ago

Paul was my sales rep and he was amazing. I told him I would review once everything was installed and everything looks great! everything happened the way Paul said it would, all in 1 day! I had 5 other quotes and I couldn't be happy. I cant speak for the other reps but my experience with Paul and window world has been exceptional! 

Ali G 

on BBB

3 years ago

From the beginning, things were great. Matt our sales guy sold us on your product and excellent reputation. Our minds were quickly changed. Fast forward to install day. The crew was supposed to arrive between 12-2. They showed up at 10 am with no prior call. We were not home so the crew left. I was home within 30 minutes of their arrival, and no one was there. They worked all day until 8pm. It was getting dark, and they quickly wrapped up their job leaving my house an absolute mess. Trash inside and out. I was unable to do a... read more

Art R 

on BBB

3 years ago

On 3/15/21, I signed a $22,584 contract with Window World salesman Cameron and gave a $12,432 deposit to purchase/installed windows in my home. Cameron verbally and wrote on my contract that my order would be in shop 16 weeks from the contract date, 4 months, and I would be called for an install date. On 6/24/21 (12) weeks I call Window World to check on my windows progress. I was told N Atl Window World was waiting on 1 special window to be mfg. 7/7/21 (16) weeks I called Window World and spoke to Elaine. Elaine gave me the... read more

Bryan A 

on BBB

3 years ago

Run far far away. The craftsmanship on the windows is aweful. Had them replaced 3 times in last 7 years. I am still waiting on replacements from April 2021. Came once to measure for replacements, after 3 weeks I called after no one contacted me. They said they had no idea and will have to send some out to measure. 4 weeks later they come again and measure all 5 windows, waited 4 weeks for replacement. They show up with one window not even close to the right size. Now they have to send another person to measure. This one guy ... read more

Renee 

on BBB

3 years ago

First of all i signed a contract and yes i know all about the delay due to Covid 19. I had 6windows and 1 glass sliding door that was installed on 6/19/21. the sub-contract crew did not know how to install the sliding glass door and installed it upside down. There was no lock on the door. I complained and had to call the company asking for someone to come out and look at the door because it had not been installed properly. There were several delays of them not showing up and finally Charles ****** came out on 8/2/2021 and he... read more

Chris R 

on BBB

3 years ago

We had all our windows and exterior doors replaced by Window World in mid-January. With that initial install, it became apparent they had forgotten to order our large picture window. Some of the windows and our screen door were missing hardware as well. I have made so many calls over the last several months. Initially I was told that it would be May when they'd be able to finish everything. May came and went with nothing. Called multiple times to follow up. Finally they told me they had all the parts and could come and finis... read more

Mike L 

on BBB

3 years ago

Paul was exceptionally helpful. This is the second time he helped. He was prompt in responding and he simplified the order processing. I highly recommend Window World to my neighbors and friends. 

Joe 

on BBB

3 years ago

I've had windows and siding installed for several years..... now I have a faulty window and siding keeps falling off in one spot above awning. I was told the siding keeps falling off because of excessive heat...... WHAT....... So they finally sent someone out to look at it. Then they ordered window and siding. I just got a call they needed to reschedule because of losing 2 employees....(I wonder why). So this is the third time they have rescheduled over the last six months. Then I asked them just to drop off upper window sas... read more

Matthew A 

on BBB

4 years ago

I had windows installed earlier this year (late February/early March). The crew that installed the windows did not caulk around the capping. I have lost count how many times I have called trying to get someone out to my house to finish the job. On two separate occasions, they actually sent someone to our house, but each time they left without finishing (the first time because the guy was called away to another job [mine was clearly less important], and the second time because he didn't have the correct size ladder). The thir... read more