Williams-sonoma

Jean D. 

on BBB

5 years ago

This company has terrible business practices. I received a defective chair and had to stay on hold for a total of 4 hours to get a return scheduled. You cannot do it online for furniture. The first person I spoke to was after 2 hours on hold. She was very nice but said she had to transfer me. Another 2 hours and 15 minutes on hold before someone answered. This was not a cheap chair. I understand delayed answering times during the COVID 19 times, but that was ridiculous. Other companies are managing to conduct business in a r... read more

Vanessa H 

on BBB

5 years ago

Bait and switch and dishonest business practices. Don’t buy from them. 

Casey E 

on BBB

5 years ago

I ordered a two piece sectional sofa from a West Elm store on February 10, 2020. The estimated delivery window was given as March 26- April 9. I was billed on March 28, indicating that the item had shipped. The delivery window passed and I received no communication regarding a delay in shipping. When I would track the sofa online, it would show it was "awaiting other items in order". I finally called the third party delivery hub and they informed me that they had received only half of the sectional and the other piece was an... read more

Monica S 

on BBB

5 years ago

HORRIBLE company. I would have given 0 stars if I could have. 

Karen D 

on BBB

5 years ago

W-S uses Comenity Bank to run its Rewards Program. This is not transparent to the customer. I had an issue with a Rewards Certificate and contacted WS. After much delay, I was referred by email to contact Comenity Bank. After several failed attempts and much time spent on hold, the Comenity rep, after again placing me on hold several times, advised me the time had expired on my certificate and there was nothing they could do. I believe the WS program is designed so it is too difficult for customer's to cash in. The handoff b... read more

Niabi D 

on BBB

5 years ago

I have been buying from Pottery Barn for 30 years. Up until recently, it has been my go-to company for quality, long-lasting furniture. In April I purchased the Parkview Reclaimed Wood Coffee Table. It was beautiful when it arrived. A week later it had scratches marring the surface. A month later and the top is completely covered in scratches and every time I sit at my couch I feel incredibly upset. We don’t wear shoes in the house, have pets, use the table for eating. The only thing we put on the table is books and sometime... read more

Amy 

on BBB

5 years ago

Husband purchased a Vitamix in store ahead of my birthday. Store closed a week later b/c of Coronavirus. I didn't want the Vitamix, so we called W-S asking how to proceed with a return and refund. We were told to ship it back and the credit card would be refunded. Six weeks later and we still have no refund. W-S says that their policy is "if it's bought in the store, you need to return it to the store to get the refund; otherwise they issue a merch card for the amount paid." The stores are CLOSED, we have a RECEIPT, and we w... read more

Tatiana G 

on BBB

5 years ago

I have always been a fan of West Elm, but they have the worst customer service EVER! I placed an order for three pieces of furniture for over a month ago for items to be delivered at our local store. At the time the order was placed, all businesses were still open and COVID related restrictions were not in place. Since then, normal life has obviously changed worldwide and West Elm stores have closed. On or about the beginning of April, I was contacted by a representative from the West Elm warehouse shipping department regard... read more

Rachel D 

on BBB

5 years ago

I ordered a $600 Vitamix Blender online. I received the item in clearly used condition. I asked to exchange the item— and the company sent me another used blender. The company should be selling the item as an open box item— not as new. I am extremely disappointed and will not be using this company again