Williams-sonoma

KS 

on BBB

4 years ago

I placed an order with West Elm. It shipped out UPS and then was transferred to the post office. After approximately a week and a half of being told that I would receive the package the next day, I contacted customer service. The customer service rep supposedly elevated my concern to a supervisor. The response from West Elm was nothing more than what I could see from my emails. that it shipped UPS and was transferred to the post office. They did absolutely nothing to resolve the problem. And of this day, which is a little ov... read more

Launa S 

on BBB

4 years ago

Ordered nursery furniture because the web site said it would be delivered in Couple weeks. Spent almost $4,000. After I paid and they took my money they then emailed me telling me a totally different date a month later than the original. Now, Its 3 months later and the order still isnt complete. I have to call every single week and try to get an update. Such a hassle. Its October 1st today. I called twice and was told a ship date at the end of the month and then told in January by a second person. Frustrated is an understate... read more

tu t. 

on BBB

4 years ago

Made 3 large furniture purchases totaling over $10,000 in May and July. Multiple shipping delays due to the fact that their third party contractor was holding two items for over 2 months to try to group delivery! Finally get two of the furniture pieces scheduled for delivery (with one month wait time) just to have them arrive with 1 incomplete sectional!! The warehouse lost a part of a sofa and a whole dining table. Their delivery company documented bogus information and the delivery hub stopped taking phone calls. Williams ... read more

Zoe Z 

on BBB

4 years ago

The customer service is the worst that I've ever experienced! They don't do anything about their damaged product, please don't buy their product. 

Betsey E 

on BBB

4 years ago

Day 42- couch was ordered in June 2020. Delivery was promised August 15- two delays later and delivery is set for September 5 when they show up with 2 pieces of a 3-piece sectional. We send it back because we don’t want to be left with an incomplete couch and have since talked to at least 10 customer service reps- none of whom know what is going on. Not one return phone call or update. I have had an empty living room for 3 weeks now since we had to move our old couch out to get ready for delivery of the new one. NOBODY at th... read more

Patrice W 

on BBB

4 years ago

Why does the scoring start at 1? Why not ZERO? I experienced blatant racism at this retailer’s West Elm Fenway location on Brookline Street in Boston. I wrote to their customer service team and received no reply; here is the content of that letter: I have shopped for many, many years at West Elm. Today was not your finest hour! While shopping in the store, I was accused of putting something in my pocketbook/stealing. The sales agent approached me from behind and asked if she could help me, I told her “yes, I found what I was... read more

Monika M 

on BBB

4 years ago

How is this company still in business? I have been dealing with a couch order for over a year now! It started with a late delivery of over 2 months. When it arrived, it was damaged. Thankfully, I kept the damaged one until the replacement arrived because it took 5 months! Then, they charged me twice. Then, they refunded me. Then, they charged me again. Now, I've been trying to get a huge discount on my order for all of the time spent on this ridiculous couch and they can't even get that right. They keep telling me they will ... read more

Nicole S 

on BBB

4 years ago

Wish I read these reviews prior to ordering my daughters furniture set. I ordered in July and over two months later still do not even have a ship date. **************** gives me a different estimated date everytime I speak with them and they continue to push the ship date out further and further. Now its estimated to arrive in November - from a July order date! I wish I ordered from one of their competitors and I will in the future. Dont make the same mistake I did - dont order from this company. 

Paige S 

on BBB

4 years ago

I have been emailing with customer service for 6 months about a simple refund that is due to me after I returned the items to the store. I am without the items and the money because the store receipt promised me a refund check in the mail. I called the store back in March and they told me to email customer service. 6 months of emails and broken promises and no refund. Every time you email West Elm customer service you get a new rep and it's like you have to remind them what the issue is. Then, the new rep might tell you some... read more