Williams-sonoma

Allison K 

on BBB

4 years ago

I honestly don't know how this company is still in business. The products are good quality which is why they get 1 star but the customer service is hands down the worst i've ever received. I made an address error on an item that I personalized, my mistake. I called within minutes of placing the order and they cancelled the order because they could not change the address. Ok, cool. Well i'm 5 calls into this now and all they wanted to do was issue a store credit. On top of all this, I stupidly made another order which the age... read more

Shelia A 

on BBB

4 years ago

I attempted to order a desk blotter from Pottery Barn online. I mistakenly ordered a paper tray which was shown sitting on the blotter. When I tried to return the paper tray, I was told I could not because it was ineligible for return and I could not return it and apply the $40 I paid for it toward the purchase of the item I actually meant to order. I was ripped off and deceived. Be very, very careful when ordering anything from Pottery Barn. They do not care if you are satisfied with your purchase! Terrible customer service... read more

Jacklyn S 

on BBB

4 years ago

Called Pottery Barn to cancel order. Put on hold 10 minutes and told it was taken care of. I called back to confirm and was told by a second person they would cancel. They did not. Called a third time and that person told me the first two people did nothing to cancel the order, just told me they did. I was then told that they cannot always cancel orders and I would just have to deal with hassle of returning. I assume it will take weeks to get a refund. Will never order from Pottery Barn again. 

Jacqueline E 

on BBB

4 years ago

Williams-Sanoma is NOT the store it was. In the past, I did not mind paying their inflated prices because they stood by their products. The return policy for them is now 90 days from the date of purchase, which was changed from the past. So if you purchase the beautiful $6,000 grill they have, you'd better hope all issues that may exist crop up within the first 30 days, or you're out of luck. You are better served to take your money elsewhere; I know I will! I submitted a one-star rating because I had to submit something; ot... read more

Diana D 

on BBB

4 years ago

I will NEVER buy furniture from Pottery barn kids again. Ordered a bed for my son that was suppose to be delivered mid October (six week delivery time). I called customer care when I didn't receive a call or email regarding a delivery set up date. When I called no one could tell me the status of my order, after waiting weeks more I decided to cancel the order completely (40 min wait time to get through to an operator). I am still waiting for my refund over 1 month now and I now keep receiving texts regarding setting up a del... read more

Lama F. 

on BBB

4 years ago

I am extremely appalled by Pottery Barn Teen customer service. Ive spent over 5000$ at the online website and one of the items I had purchased is the “Boho Casual Canopy” for my daughters bed. The canopy came with no instructions or hardware for set up so I called customer service to get help. Upon calling 4 various times, I was told different with no solution. Today is my last time and I waited on the phone for over 60 mins trying to reach a supervisor or manager. Towards the end of the call after the representative trying ... read more

Heather C 

on BBB

4 years ago

This is the worst company ever. Don't even want to go into the dumb details about receiving 2 sofas I ordered. But of course they are delayed. I have received zero updates. Ladies on the phone are rude about it and it is IMPOSSIBLE to talk to a manager. I've ordered so much from PB over the years and have problems every time I order something!! I'm done with PB forever. I hope they go out of business. 

mark l. 

on BBB

4 years ago

Although the initial salesperson was friendly and helpful everything has been down hill since then. DO NOT BUY FURNITURE from West Elm. I purchased a sectional over 4 months ago and have not gotten it and the customer service people know nothing and are not professional. They have no idea where my couch is and have no idea when i will get it. They did however send me the bill and expect me to start making the payments. I am waiting until some date when they can officially refund my order so over 4 months after ordering the c... read more

Brenda B 

on BBB

4 years ago

I ordered the Brabantia Bo Touch Top Trash Can, 16 Gallon (Black) from Pottery Barn on 10/30/2020. After ordering, I received notification that the estimated delivery date is 01/29/2021. On 11/1/2020 I called to cancel the order as I saw on West Elm the trash can was "in stock". Given that West Elm and Pottery Barn are under the same company, I asked the Customer Service Representative (Rep) how was it possible that the two companies had varying delivery dates for the same item. She said she didn't know but asked if I wanted... read more