Williams-sonoma

Angela C 

on BBB

4 years ago

Worst and most incompetent company Ive ever encountered. Ordered a very expensive custom made chair in April 2020. Credit card via PayPal was charged in May 202. Delivery was cancelled no less than 3 times with absolutely no warning; when I called ***************** ********************** either said they didnt know what happened or blamed the furniture department, claiming they had no control. After months of complaints of taking off work to receive my delivery that never happened, I finally received the chair in August 2020... read more

Jess M 

on BBB

4 years ago

Im expecting my first baby in March and ordered a recliner well ahead of schedule in early September. Said delivery estimate was between dec and ******** a big deal, I had time. Jan 5th came and went and no update. Not a email or phone call. Checked the status through me email and it changed the delivery date to **** or July!!!!! Are you fking kidding me? My kid will be four months old then! There is no reason or excuse for a chair to take 9 months to come in. Disgusting. Called customer service and they, of course, had no a... read more

Lauren H 

on BBB

4 years ago

I ordered a crib, toddler bed conversion kit and dresser on 11/27/20. When I ordered, it said the estimated delivery would be Dec 3-7. We were expecting to move on Dec 11th, so I entered the shipping address as my then current address since we would still be at that address at the estimated delivery time. After we moved Dec 11th and it was clear the items were nowhere near shipping ready, I called to request that the shipping address be updated to our new residence. They said they could not do it (even though it hadn't shipp... read more

Jeanine L 

on BBB

4 years ago

I ordered bedroom furniture from Pottery Barn Teen on October 30th. I was given an original range of November 15 - November 28th for delivery. As of December 1, I hadn't heard from anyone in Customer Service for scheduling. I pulled up my email confirmation and the anticipated delivery date range changed. No call, no new email, just updated the date range without an alert. The delivery date range changed 3 times. I spent over 40 hours calling contacting, sitting on hold, sending emails, trying to find my product. Trying to g... read more

Wayne B 

on BBB

4 years ago

We ordered two sofas and a leather chair from Pottery Barn on 9/13/2020. We were given a delivery window for the first week of November and were told the late delivery date was due to the ***** pandemic. A month later, the delivery window was moved to the last week of November. Two weeks before the second, later November window; we received an e-mail saying delivery would be back to the second or third week of December. A few days before the December delivery window we received notice that our sofas would not be delivered un... read more

BE 

on BBB

4 years ago

Pottery barn has been the worst company in regards to customer service. I recently purchased a Catalina dresser for my daughter. When it was delivered via the White Glove service the delivery company mentioned they would not install the knobs on the dresser because they break very easy and did not want to be responsible for this issue. I installed the knobs myself and when I tried to open the dresser the knobs came flying off. I have tried repeadtly to install only to encounter the same issue. At this point 3 of 7 dresser dr... read more

Marcus M 

on BBB

4 years ago

Ordered a multi-part package on Nov. 30th. One portion of the package came on time as it should but the other portion just never came. It was in stock when I ordered. No email or phone call from the company to tell me what happened. I finally email them and I'm told it will be Feb. 22 or later until it ships! Customer service solution to me was "well you can still cancel if you like". It was quite clear that your business isn't priority. On top of all this, I used a promo code for 10% off and free delivery. It never applied ... read more

Pamela a 

on BBB

4 years ago

Pottery Barn Kids doesnt allow people to leave reviews on their website for a reason. I have experienced the worst customer service ever. I ordered a glider and ottoman in July with expected delivery end of November to beginning of December. I called and initiated a delivery date of December 17. The delivery men arrived with the ottoman but no glider. I spent the next couple weeks trying to get an answer as to where is the Glider and no one knows. The end resolution was the fabric is no longer available and had to start a br... read more

KO 

on BBB

4 years ago

I'm writing to express my extreme disappointment and frustration with Rejuvenation. I ordered a dresser back in August and STILL have not received it. I was contacted about delivery a few weeks after I placed my order and the delivery date was scheduled for Friday, October 16th. I wasted an entire day waiting for the dresser to arrive. Then when the dresser did not arrive, I checked the tracking feature and it said my delivery was "cancelled." I called up the home delivery team and they explained to me that the item, for som... read more