Williams-sonoma

Mark L 

on BBB

4 years ago

When ordering a set of knives on W-S website, it showed it was in stock and ready to ship... once ordered, it's delayed for a month... then, waiting a month, and it's showing it's delayed for another 6 weeks!. Lame company. They don't even tell you items are delayed and you have to contact and find out yourself. never buying here again. 

Stephanie E 

on BBB

4 years ago

Pottery Barn has got to be one of the worst places I’ve ever shopped when it comes to customer service. Basically, there is none. I placed an order a week before Thanksgiving for items for Christmas. Received an order confirmation, card charged, one item from the order shipped right away and the rest I knew would be shipping a few days later. Well, that date keeps getting pushed back every time I check my shipment notification and tracking. I finally called on the order this morning after noticing that there’s been no moveme... read more

carol b 

on BBB

4 years ago

I have received another notification that a delivery has been made three weeks early. I asked repeatedly for these orders to be canceled. I will never, ever order from your company again for any holiday deliveries. For the money I spent with you, and not getting what you offered and then your not effecting a cancellation that I asked for is unbelievably poor management and customer service response. I'm certain the company DOES NOT CARE in the lease that it is responsible for being such a big spoiler of fun during this parti... read more

Jennifer C 

on BBB

4 years ago

I placed an order for a loveseat and sofa in September. Original date of delivery was mid November which was bumped to late November-early December. Got an email to schedule delivery. 30 minutes before the truck came, I received a call from their distribution center saying "the sofa is still on the truck" but the loveseat would be delivered. I spoke to customer service, emailed multiple times, it is now over a week later and no one seems to know where the sofa is. Today I received an email with a date of delivery in February... read more

Nicholas B 

on BBB

4 years ago

My experience with West Elm has been an unmitigated disaster. I ordered five items for an office/guest room in September. When the second item arrived 2 months later, it had the wrong pieces (one of the shelves was too small). I called customer service once per week, and each time I was assured it would arrive soon. It never arrived. The last rep I talked to said they could replace the item, but it wouldn't be in stock until February. I asked them to cancel and initiate the return. If I hadn't doggedly pursued the issue, I a... read more

Diana C 

on BBB

4 years ago

I have never had worse customer service than in dealing with Williams Sonoma. I wish I had read the reviews before placing an order with them, thus saving myself from headaches. I ordered an item in Oct., 2020 and was tod the ETA was Nov. 9 On Nov. 10, I called their customer service and was told ETA of Nov. 24. On Dec. 1,. I was told Dec. 9 for ETA. I tried to cancel the order but was told I could not cancel until 30 days from original ETA even though the item has not shipped yet, but is in fulfillment with the vendor. They... read more

Caitlin 

on BBB

4 years ago

Listen to every other review. Ordered Le Creuset items on Oct. 21/2020 and was supposed to get an email when it was shipped. Never got the email. Called two times to check the status and finally cancelled it on Nov. 16/2020. Never got and am still waiting for my refund. Called four times to look into the matter (waiting approx 30min each time) and finally on the last time, I got a one sentence email from a **** ******l saying that he needs a credit card to put the refund on. Turns out the system had deleted my card and none ... read more

Laura L 

on BBB

4 years ago

I really wish I had checked the Better Business Bureau site before ordering furniture from West Elm in August 2020. We spent over $10,000 on furniture for our new home and have had nothing but problems with this company. There have been so many delivery delays, damaged pieces, miscommunication, and excuses. As of today (11/28/2020) we were told that the dining room table we ordered on 8/7/2020 has been “lost” and we can now expect our table in late February or early March (even though the original delivery estimate was early... read more

George E. 

on BBB

4 years ago

I ordered online [no easy feat!] and ultimately did so while a manager of the local store was on the phone with me. I then received 7 emails of which 6 were cancellations. The last email gave a reason: the item was no longer available at the store I had been using in spite of the fact that the manager had set aside the order, which was in stock, for me. I then had to phone the 1-855 number and after a hold of 40 minutes, spoke to ****** who said the order could not go through as the inventory on the main computer system show... read more