Williams-sonoma

Sandy 

on BBB

4 years ago

Ordered a nursery rocker/recliner in May and waited 3+ months to receive it (my son arrived before the chair!!). Ever since I finally received the rocker (on sep 18), it’s been making loud creaking/cracking noise each time I rock. It’s a nursery chair, wasn’t expecting something to wake up my child each time I rock him in it!!! And How can a company charge nearly sooo much money and deliver such a ****** product!??? I’ve gotten no resolution from pottery barn so far!!!! It’s beyond frustrating. Please stay away from this com... read more

bryanna 

on BBB

4 years ago

I would never recommend anyone purchase anything from West elm, ever! You will never receive your purchase. I have never been treated so badly by a company before. They do not care about their customers. My couch was backordered, one I bought purposefully in stock so I could have it in time to recover from a major surgery (being a mom of two young kids I needed it so I wasn't on bed rest in my room) well....it's come and gone and the couch never arrived. I called and was lied to, saying the couch would be shipped out the nex... read more

Tori M 

on BBB

4 years ago

I will never be purchasing from this company again. I placed an order on 8/23 and my item was supposed to arrive by 9/18. During the week of 9/14, I saw that my order was never shipped, and so I called to find out what happened. Pottery Barn never notified me that my order was further delayed and would not arrive until October. I asked to cancel my order because it was delayed and no one told me. A customer service associate then said that my order was cancelled. It arrived about a week later. As it turns out, my order was n... read more

Tom M 

on BBB

4 years ago

Absolutely despicable! Total fraud-bait and switch. Two months ago I ordered a sheet and towel set from West Elm. When I checked out I was then informed that the items would not be delivered for 2 months.. Despite having spent a lot of time searching for the items and placing the order I canceled the items because I didn't want to wait 2 months for delivery. This information was NOT conveyed to me WHEN I was placing the order, so this is *****! Still needing items I then placed an order with Pottery Barn for similar items th... read more

Danelle J 

on BBB

4 years ago

I ordered an ice cream maker in June 2020 and I just got a shipping notice now in October 2020. I have not received any updates or reasons as to the status of the order since I purchased it. I have already purchased and received the item from another vender. I tried to cancel the WS order online, but the only way to cancel it is by phone. When I did cancel by phone the dial options hung up every time I pushed an option. Finally after five tries calling, I got a real human immediately who was very helpful, but I still can't c... read more

ANGEL W 

on BBB

4 years ago

Bad. Tried to double charge me for a $500 order, by charging separately for 2 items that totaled $345, while still holding the preauthorized $500. This is a ripoff! Had to call 3 times and wait a total time of over an hour to finally speak to an obnoxious supervisor who told me I wasn’t being “charged” twice because it had not gone through yet... This is illegal and should be prohibited. They wanted $845 for a $500 order that they had already put on hold at my bank card company. Bad business. Unfair to the customer and serio... read more

Narayani H 

on BBB

4 years ago

I would leave zero stars if possible. Pottery barn has the worst follow up. I spent a substantial amount of money (to me) finally being able to afford “real” furniture. I ordered a sofa, a desk chair, and a media storage console back in March of 2020. I was told the delivery window was early May it is now over six months later and I have not received my shipment or any real communication from Pottery Barn about where my order is. Is it possible that in 2020 they have no accurate tracking of their inventory?!! Not once have I... read more

Michael A 

on BBB

4 years ago

Ordered a rug with store pickup option, got the rug home and was never told it was the floor model, and that it was dirty... Then returned that, refund took about a week to process so they held my money hostage. Then, ordered a rug online with shipping, and website says 'Free Shipping on Orders $79+" So you could order the cheapest thing on their website and qualify for free shipping.. Anyway, 99% of websites have this automatically applied, but NO, Pottery Barn had to make it difficult by making you apply this coupon code y... read more

Colin 

on BBB

4 years ago

Horrible customer service. Ordered a couch from Pottery Barn on July 3rd. The estimated delivery date was mid-August. It's now almost mid-October with no actual delivery of the item in sight. The date just continually gets pushed. I've contacted their customer service multiple times and only receive generic responses. They, naturally, had no issues charging my credit card for almost $1000 back in August, however. I've mentioned this to them multiple times when I've reached out and they don't even acknowledge it. This was a m... read more