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West Valley Behavioral Health
- Counseling & Mental Health
- Caldwell, ID
About this business
We offer inpatient mental health services for adult patients. Treatment is provided in a safe, secure and confidential setting.
Location details
1717 Arlington Ave, Caldwell, ID, 83605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I very disappointed in this place! My husband had brain cancer. He needed a minor surgery but due to his cancer was kept over night which turned into 48 hours. The nursing staff was the absolute worst. Very incompetent!! Their incompetence cause my husband to suffer 2 seizure simply because they couldn’t get his medication to him in a timely manner. He couldn’t take pain meds without anti nausea meds. Well they continually gave pain meds without anti nausea which made him sick. I was there every second with him & constantly ... read more
Business response:
Thank you for this honest feedback and please know we take these concerns very seriously. While we are unable to discuss specific patient encounters publicly due to privacy laws, we would greatly appreciate the opportunity to speak with you further about your feedback. Please reach out to our Patient Advocate Team at 208-369-3713 or private message them at wval.patient.advocate@hcahealthcare.com. Thank you.
While I enjoyed my service that I received during my stay here I cannot recommend this company due to the misleading advertising practices that this company engages in. We had a standard vaginal delivery without a spinal tap. Their pricing https://westvalleymedctr.com/patient-financial/pricing indicates that if we didn't have insurance we'd pay around 4 thousand dollars and when we signed our paper work in the hospital we were told that it would be an even lower number by their staff. We are insured as well. In total I've be... read more
Business response:
Thank you for your honest feedback and please accept our sincere apology for any confusion regarding your bill. We aim to be transparent in our billing processes and would appreciate the opportunity to discuss this further and provide more clarity. Feel free to contact our local Billing Manager, Holly, at 208-455-3816. Thank you.
RecommendedI had such wonderful care yesterday from beginning to end. From Stacy who checked me in Shauna, Gary, Craig, Dr Nicola, Dani, Jeff the PT lady I’m sorry I forgot your name and the name of the surgical nurse ... I was well cared for by all the staff, all questions answered, Shauna did such a great job with my iv’s I barely felt it, I am still pain free from a total knee replacement but am following instructions!!! Thank you so much all of you!
I met Robert ”Slade” Thacker PA over 15 months ago for pain management and depression. He was helpful in pain management. I was sent to Sarah Wilson in his office. She then ordered joint injections and I was sent back and forth with the only result being medication management. I do appreciate the pain management. Overall when I came down to needing help he would not and I fired him! I don't recommend him or Sarah Wilson. I will be filing a complaint with the Board of medicine/Physicians on 7/18/2020 and Medicaid. I have not ... read more
Last night i went to the ER after having a saline sonogram performed, which followed with extreme pain and suffering. Marc Manko was my Dr. and he was EXTREMELY rude. He walked into my room, asked me when I would stop making stuff up, and proceeded to tell me this was all in my head and indicated that I was med seeking, because at that point I was already pumped with morphine and another drug and was not showing any signs of improvement. He said there was no way that the procedure was the reason for my pain, and that my pain... read more
Business response:
Hi Blair - Thank you for providing this feedback and please know we take these concerns very seriously. While we are unable to discuss specific patient encounters publicly due to privacy laws, we would greatly appreciate the opportunity to speak with you further about your feedback. Please reach out to our Patient Advocate Team at 208-369-3713 or private message them at wval.patient.advocate@hcahealthcare.com. Thank you.
My grandpa was in there today 7/7/20 after taking a fall at home. Had a gash in his head that required staples. He was there for 5 hours and the doctor nor the nurses cleaned his gash or numb his head before putting 6 staples into his head. When discharging him they didn’t give him any care instructions or follow up paper work. Do not go to this hospital unless you want to leave in more pain then you showed up in.
Business response:
Thank you for this feedback and please know we take these concerns very seriously. While we are unable to discuss specific patient encounters publicly due to privacy laws, we would greatly appreciate the opportunity to speak with you further about your feedback. Please reach out to our Patient Advocate Team at 208-369-3713 or private message them at wval.patient.advocate@hcahealthcare.com. Thank you.
I had back surgery on the 10th of April. The entire staff was outstanding, form check-in to check-out. I want to thank-you all, for taking great care of me. Thank-You. Glen T.
I just had surgery last wed on the 22nd of April. The experience was awesome the staff was good to me even though I might of set of the alarms to much.. lol for what I have had done to me the doctors and the nurses are an amazing team. Keep it up and thank you so much..🤘🤘🤘🤘 Rick A.
Amazing Hospital Not Only to Work for But Also to Be Taken Care of In. They Took Amazing Care of My Father in E.R. and in ICU.
Frequently asked questions about West Valley Behavioral Health
How is West Valley Behavioral Health rated?
West Valley Behavioral Health has a 3.7 star rating with 174 reviews.
When is West Valley Behavioral Health open?
West Valley Behavioral Health is closed now. It will open tomorrow at 9:00 a.m.
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