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West Shore Home
- Home Services
- Houston, TX
About this business
Location details
10551 Ella Blvd Suite 200, Houston, TX, 77038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
Austin C****** and Chase T***** installed a shower in my old home on August 5. I did not know whether they could tackle that job. They showed up on time, worked diligently all day and now I have a beautiful shower. Not only were they able to do what they said, but were able to get my old tub out in one piece without breaking it up. Somebody can now have a “heavy” flower garden. They were courteous, knowledgeable and hard working. As of right now I heartily recommend them! Billy A****
Austin C****** and Chase T***** installed a shower in my old home on August 5. I did not know whether they could tackle that job. They showed up on time, worked diligently all day and now I have a beautiful shower. Not only were they able to do what they said, but were able to get my old tub out in one piece without breaking it up. Somebody can now have a “heavy” flower garden. They were courteous, knowledgeable and hard working. As of right now I heartily recommend them! Billy A****
We purchased a new shower from West Shore Home in August 2020 for$11335. It replaced a tile/grout surfaced one that was very difficult to keep clean. The new West Shore Home shower was touted to have silver treated panels that resist mold growth and was more cleanable because of it's smooth surfaces. Based on those claims we made the purchase. We generally like the new shower, but their $11,335 installation does not have acceptable cleanability: The clear, caulked joints between the silver treated panels and the white plasti... read more
Business response:
West Shore Home has stood by Richard and Ann and we will continue to do so. We offer the best warranties in the industry and we will continue to work with the Murrays until their issue is resolved and we have met their expectations. Our General Manager and Director of Customer Service have personally been in contact with the Murrays to assure them that their issues will receive the utmost attention.
We purchased a new shower from West Shore Home in August 2020 for$11335. It replaced a tile/grout surfaced one that was very difficult to keep clean. The new West Shore Home shower was touted to have silver treated panels that resist mold growth and was more cleanable because of it's smooth surfaces. Based on those claims we made the purchase. We generally like the new shower, but their $11,335 installation does not have acceptable cleanability: The clear, caulked joints between the silver treated panels and the white plasti... read more
Business response:
West Shore Home has stood by Richard and Ann and we will continue to do so. We offer the best warranties in the industry and we will continue to work with the Murrays until their issue is resolved and we have met their expectations. Our General Manager and Director of Customer Service have personally been in contact with the Murrays to assure them that their issues will receive the utmost attention.
1 day = 1 month+. They had to order product. Never returned phone call. Manager lied about service date. Didn't show up, didn't call. They were not going to install insulation in bath outside wall until I caught them. What a disaster that would have been when winter weather caused pipes to burst. I would not recommend them.
Business response:
We certainly understand and apologize for Ms. Ganious’s frustration. The installation of the new shower was completed on May 17, 2021. The project required additional material to cover the floor space for the difference in size between the previous tub and new shower. This was an issue that could not have been planned for when Ms. Ganious purchased her project and could only be identified when the old tub was removed. The material was ordered the following day on 5/18. A Customer Service Representative informed Ms. Ganious t... read more
1 day = 1 month+. They had to order product. Never returned phone call. Manager lied about service date. Didn't show up, didn't call. They were not going to install insulation in bath outside wall until I caught them. What a disaster that would have been when winter weather caused pipes to burst. I would not recommend them.
Business response:
We certainly understand and apologize for Ms. Ganious’s frustration. The installation of the new shower was completed on May 17, 2021. The project required additional material to cover the floor space for the difference in size between the previous tub and new shower. This was an issue that could not have been planned for when Ms. Ganious purchased her project and could only be identified when the old tub was removed. The material was ordered the following day on 5/18. A Customer Service Representative informed Ms. Ganious t... read more
This companies service skill are horrible. I called around the 19th of May and scheduled and appointment for Friday the 14th. I got a call on Wednesday to confirm my appointment for Thursday. I told them when I spoke to Marty it was not Thursday but for Friday. I was told they did not know what happened but we would have to reschedule. I agreed and set the new appointment for Thursday the 20th at 2pm. I received a call at 2:15 saying the salesman went to the wrong house and would not be here until 3pm. I expressed my concern... read more
Business response:
We genuinely apologize to Mr. G******* for this frustrating experience. This is the rarest of occurrences as we know how valuable our customer's time is to them. West Shore Home owns this as our error in scheduling his design consultation and would again offer our sincerest apologies. If Mr. G******* would like to schedule another consultation we will ensure we exceed all of his expectations.
This companies service skill are horrible. I called around the 19th of May and scheduled and appointment for Friday the 14th. I got a call on Wednesday to confirm my appointment for Thursday. I told them when I spoke to Marty it was not Thursday but for Friday. I was told they did not know what happened but we would have to reschedule. I agreed and set the new appointment for Thursday the 20th at 2pm. I received a call at 2:15 saying the salesman went to the wrong house and would not be here until 3pm. I expressed my concern... read more
Business response:
We genuinely apologize to Mr. G******* for this frustrating experience. This is the rarest of occurrences as we know how valuable our customer's time is to them. West Shore Home owns this as our error in scheduling his design consultation and would again offer our sincerest apologies. If Mr. G******* would like to schedule another consultation we will ensure we exceed all of his expectations.
West Shore has a referral program but they are not honoring it. My husband and I were thinking of having a step in tub installed but when my sister informed us about West Shore and having replaced all the windows and doors in her home we decided to go with them. At the time of putting in our shower we informed them of the referral and gave name and address of my sister. That was in February. I have made numerous calls to the company and repeated this information also tried to get a phone number of the director of marketing a... read more
Business response:
We would like to thank the Humphreys for being West Shore Home customers and for referring a family member. The Humphreys received their referral gift on April 5th. We apologize for any delay in getting this gift to them but we will always stand by our customers and make sure we honor our promises.
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.7 star rating with 1,407 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.
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