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Volkswagen Kearny Mesa Parts Department

4.2

About this business

Location details

8040 Balboa Ave, San Diego, CA, 92111, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 4:00 p.m.
SunClosed
4.2347 reviews
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Maureen O'Connor Arnold's profile image
Maureen O'Connor Arnold 
recommend  Recommended
4 years ago

Very friendly and good communication. 

Business response:

Thank you for being our customer, we appreciate your kind words! 

Karen Carswell's profile image
Karen Carswell 
recommend  Recommended
4 years ago

Helpful, not pushy, direct and friendly. 

Business response:

We are very happy to hear that we were able to provide you with a helpful, direct, and friendly experience. We thank you for your business and look forward to your next visit! 

Stephanie Miller Smythe's profile image
Stephanie Miller Smythe 
recommend  Recommended
4 years ago

Explained things well and very friendly and professional. 

Business response:

We are very happy to hear that we were able to provide you with a friendly and professional experience. We thank you for your business and look forward to your next visit! 

Kazuo Kondo's profile image
Kazuo Kondo 
4 years ago

They didn’t really investigate the issue of the manufacturer’s factors and didn’t listen to us. I never want to buy this manufacturer’s car again. 

Karin Davidson's profile image
Karin Davidson 
recommend  Recommended
4 years ago

Sal in the service department was super helpful, attentive and efficient. Thanks so much. 

Business response:

Hi Karin, thank you for being our customer, we appreciate your kind words about Sal! 

Carolyn Coleman's profile image
Carolyn Coleman 
recommend  Recommended
4 years ago

They serviced my Jeep, not a VW. They were kind, compassionate, and respectful. They will get the job done, in a proffesional manner. I want my next purchase for a business vehicle to be a V.W., early 2021! 

Business response:

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit! 

Braulio Lafarga's profile image
Braulio Lafarga 
recommend  Recommended
4 years ago

I took my car for a service today and it was a great experience, I was greeted by Kai, super friendly and outgoing, the car was serviced really quick. Thank you Braulio 

Business response:

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit! 

Lisa Brant's profile image
Lisa Brant 
recommend  Recommended
4 years ago

Great customer service! Tina and the service department did an amazing job repairing my EOS!! 

Business response:

Thank you for your kind words for our staff, we appreciate it! 

Marcus Amadei's profile image
Marcus Amadei 
4 years ago

I have a 2012 Passat TDI that is under warranty because Volkswagen lied about the carbon emission, it is a recall on some parts. This car broke on September 08 and it is at Volkswagen Kearny Mesa dealership ever since. It's been more than 2 months that is there because they don't have the parts to fix it. I tried to call multiple times and nobody could give an answer of how long more would it take to fix it. I called today again and a guy told me the parts will arrive only on...Continue Reading 

Business response:

Marcus, Thank you for bringing this to my attention. I apologize for your experience trying to get your Passat serviced. I would like an opportunity to fix this and to earn your business, please contact me at steventaylor@vwkearnymesa.com. I look forward to speaking with you. -Steven Taylor, General Manager 

Frequently asked questions about Volkswagen Kearny Mesa Parts Department

How is Volkswagen Kearny Mesa Parts Department rated?

Volkswagen Kearny Mesa Parts Department has a 4.2 star rating with 347 reviews. 

When is Volkswagen Kearny Mesa Parts Department open?

Volkswagen Kearny Mesa Parts Department is closed now. It will open at 10:00 a.m. 

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