Stephanie F on BBB
a year ago
05/02/2020, 02:52 AM
I have owned my Vital Health Sauna for about one month now, and I couldn't be happier with my purchase! I researched for a few months before purchasing, and I wish that I had found this company sooner. I was interested in a one-person FIR sauna with low EMF. After tons of research, I started exploring several other popular sauna brands (advertised by an online product blogger), and I did not appreciate the sales tactics employed by those companies. From the beginning, the sales reps from the other companies were constantly trying to up-sell, pressure me, and inundate me with emails/calls/texts. One company even used bait-and-switch. I was ready to make a purchase, and all of the sudden they were out of inventory for the one-person model so I should just buy the larger, more expensive model! Thanks, but no thanks.
When I called Vital Health Saunas, I was able to speak to a sales rep, Grant, right away. It was a totally different experience! He was so sweet, informative, responsive, honest and transparent. I ended up purchasing a one-person cedar FIR sauna.
The assembly process is a breeze! When we started connecting some of the wires on the top, we found the printed instructions to be a bit confusing. I called customer service and they sent me a video right away. The customer service offered by this family-owned company is outstanding. Someone is available to answer any question day or night. These people truly care about their customers.
I have chronic neck tension that causes headaches. It has gotten progressively worse over the years. I could not even wear a ponytail or a necklace anymore. I have tried everything, and the sauna has by far given me the best relief. I was taking over the counter pain relievers almost daily, and I have been able to stop completely since I started using the sauna. It has been incredible! It feels like I've had a massage after 30-40 minutes in there.
I usually turn it on and get inside right away as it warms up. I am completely dripping in sweat before the cabin even reaches 130 degrees F. I love the cedar so much! But if you're sensitive to aromas, you may want to try the other wood model.
If you're on the fence, I say go for it! Thank you so much, Greg and Grant!