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Visionworks Millcreek Mall
- Optometrists
- Erie, PA
About this business
Location details
560 Millcreek Mall, Erie, PA, 16565, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedEveryone at this clinic is going above and beyond keeping things safe from COVID. I appreciate their kindness and patience through this pandemic. From Doctor to receptionist, each one has been so kind to each patient.
Business response:
We are so happy to hear this Allison!!! We truly appreciate you taking the time to give us such a fabulous review!
RecommendedProfessional service in a clean sanitized environment.
Brought my glasses in to be fixed, just needed a screw! A 2 second job. Told I needed an appointment, they gave me one for a Friday! Today is Monday! I am retired, however what would have happened if I had to work Tuesday morning? Can’t drive without my glasses, so I would have had to call in for a whole week! Now does this seem fair for a 2 second job? You have lost my business!
What a bunch of fools!! I make an appointment 5 weeks ago for my child, a child who has been there twice before to purchases glasses! Two hours before his eye exam appointment they call and say they can’t do his exam because he’s under the age of 7...so let me get this straight, I can make his appointment clearly notating his birthdate and age, wait 5 weeks for the day of the appointment and two hours prior you cancel! I’m pissed, I could have made him an appointment somewhere else in the last 5 weeks! Also you can call me t... read more
I'm highly disappointed in the experience I had in the store today. I arrived early for my 1PM appointment and the registration line took nearly 30 minutes. After I gave my name they stated that I was booked for Sunday Jan. 3rd. I know this to be incorrect because I was confirmed on Saturday the 2nd and the store is even closed on Sundays. The lady at the registration said that there was nothing she could do and that there was likely a glitch in their online booking syste... Continue Reading
Business response:
We're sorry to hear we let you down, Patrick. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
RecommendedThe office staff here is so friendly. The woman who helped me with my glasses was so kind & patient. She took the time to find which frames really were best for me & gave me multiple options to fit my budget. Definitely recommend!
Business response:
We are so happy to hear this Jessica!!! We truly appreciate you taking the time to give us such a fabulous review!
Recommendedi had the greatest experience today and I feel bad I didn't get anyone's name. But my husband had been dealing with major medical issues and having to go to Dallas every 3 weeks for medical treatment for his stage 4 lung disease. since I'm having to do all the driving I went in just to see if I could afford a new pair of glasses. Not only did this manager understand he fixed it that I could get my glasses & a new pair of lens for my sunglasses. Y'all I left in tears, cause I didn't even get to send my family & grandchildren ... read more
Business response:
We are so happy to hear this Denise!!! We truly appreciate you taking the time to give us such a fabulous review!
They were rude since I walked in the door. The male and Kathleen were very rude and have terrible customer service skills. Didn’t tell me it was an extra $80 for a contact fitting. Other then that, Suzanne is a very good doctor.
Business response:
We're sorry to hear we let you down, Karlee. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
RecommendedReady to listen to your needs!!Very respectful very professional Thank you to Jennifer and her team for helping me with my needs I’m so glad I went there
Business response:
We are so happy to hear this Dolores!!! We truly appreciate you taking the time to give us such a fabulous review!
Frequently asked questions about Visionworks Millcreek Mall
How is Visionworks Millcreek Mall rated?
Visionworks Millcreek Mall has a 4.2 star rating with 663 reviews.
When is Visionworks Millcreek Mall open?
Visionworks Millcreek Mall is open now. It will close at 7:00 p.m.
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