US Auto Sales

Audrey G 

on BBB

a year ago

This company is a fraud! I bought a 2015 Chevrolet Equinox and it drove good for about two weeks then when I contacted them they said it was out of warranty due to the mileage I had put on it by then. I told them that I would seek legal action and they paid a partial amount while still charging me a $500 deductible! Then the repair shop- *** Boys drained my oil and did a temporary fix to the catalytic converter that only lasted two weeks! I am filing law suits against both companies! This is the second vehicle I have bought ... read more

Shakeria C 

on BBB

a year ago

I got my car in July of 2022. I've been having issues with it ever since. I tried to trade it in but nobody would do a trade in because to my surprise, the vehicle I had purchased for $23,000 was only worth $5,000. Warranty put a new engine in the car about 3 weeks ago and I'm still having the same issue with the vehicle, which is violently shakes when I come to a stop. They also replaced the timing chain.. I was never paid for the reimbursement of the rental I paid for out of pocket for over a month. And now you sell my con... read more

Qiana B 

on BBB

a year ago

I went in and picked out a specific vehicle, and put down half of my down-payment and was told they had to go pick it up from another dealership; so to come back the following day... I came back the next day and the vehicle was there however it was dirty inside and out and the tires was old and flat... I told car salesmen I was displeased and no longer wanted that vehicle.. She replied "I thought you would say that so I sat something else aside for you, it just came off the truck).. So I told her I didn't want that one eithe... read more

Melford G 

on BBB

a year ago

I BOUGHT MY CAR ON SEPTEMBER 1, 2021,I DID'NT HAVE ANY PROBLEMS ,NEVER MISSED A PAYMENT, UNTIL A FEW MONTHS AGO THE COMPANY CLOSED, I WAS TOLD TO CONTINUE TO MAKE PAYMENTS USAUTO REPAY SYSTEM,BUT ON YESTERDAY TRIED TO MAKE A PAYMENT,THE SYSTEM WOULD'NT LET ME, IT DIRECTED ME TO *******************,A COMPANY I NEVER HEARD OF,I NEVER RECIEVE A LETTER ON THEM CLOSING DOWN ,I WOULD LIKE TOO KNOW WHO DO IMAKE MY CAR PAYMENTS TO. SINCE THEY CLOSED DOWN I HAVE TO JUMPSTART MY CAR TO CRANK BEFORE I CAN DRIVE IT. 

Shannon P 

on BBB

a year ago

I brought a car with USAuto sales on 1/2/2023. They allow so many miles and 3 days to return the vehicle if youre not satisfied. My 2014 ***** Malibu auto stop/start does not function properly which caused me to nearly be hit on the rear by an 18 *******. I have to turn the car completely off then restart it. I took the car back within the 3 days and asked to be put into another vehicle and was told that I had to get it repaired first, however thats not what the contract states. I am still having the same issue and the compa... read more

Trina O 

on BBB

a year ago

Purchased vehicle from US Auto in January 2023. Paid additional, as required for the purchase of the vehicle, to obtain a warranty. Fast forward to now, issues with break line and no one to knowledge the warranty. Loan are now serviced by ****************** in **********. Representative tells me there is no warranty and I'm responsible to getting car repaired. The entire process is so shady I'm very unhappy and disappointed with the entire process. Based on my experience I believe the closing of this company was a gift for a... read more

Paul T. 

on BBB

a year ago

I bought a 2015 Prius C from US Auto Sales on May 26, 2023. It ran fine, but I decided to have the car checked out by a ****** dealership on May 30, 2023. The car had been in an accident, which was not reported to the previous driver's insurance carrier. In addition, the Timing Cover Gasket needs to be replaced. I got an estimate of more than $2,600.00 from an ********************** repair service. The owner of US Auto Sales needs to have a certified auto technician check out all vehicles that he sells.Mr. **** of US Auto Sa... read more

ShaHeem M 

on BBB

a year ago

I brought a car in March 2021. The company closed sometime in May. I was not informed on when and why they was closing and did not tell me where to pay my payment. Now the people ****************** is telling me I do not have warranty but when I paid my money May 1 st I had a warranty and now I do not its only May 30, 2023. My payment reflect the payment and the warranty together. US auto sales sold my contract to them and told them my warranty was voided but it was not it expire March 5, ****. They want me to pay my regular... read more

nastascia g 

on BBB

a year ago

Hello to all who are reading the post and to the ones who have posted. Us Auto Sales has transferred our loan to a new company. *****************************************************************